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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

2025-2026 Motor Coach Industries Buses Recalled for Incorrect Exit Labels

Agency Publication Date: July 8, 2025
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Summary

Motor Coach Industries (MCI) is recalling 321 buses, including certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 models. The emergency exit labels in these vehicles may be placed in the incorrect location, which fails to meet federal safety standards for bus emergency exits. MCI will provide and install the correct labels, or mail them directly to owners, free of charge.

Risk

If an emergency exit label is placed incorrectly, passengers may be delayed or prevented from using the exit during an emergency, which increases the risk of injury.

What You Should Do

  1. This recall affects 2025 Motor Coach Industries (MCI) D4520, D45CRTLE, D45CRT, and J3500 buses, as well as 2025-2026 J4500 models.
  2. Contact Motor Coach Industries customer service at 1-800-241-2947 to arrange for the free installation of compliant emergency exit labels or to have the labels mailed to you.
  3. Call the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov/recalls for additional information regarding this recall (NHTSA Campaign Number 25V457).

Your Remedy Options

🔧Free Repair

MCI will provide and install compliant emergency exit labels.

How to: MCI will install or mail labels as necessary, free of charge. Owners may contact MCI customer service at 1-800-241-2947.

Affected Products

Product: 2025 Motor Coach Industries D4520
Part / Model:
D4520

Recall campaign 25V457

Product: 2025 Motor Coach Industries D45CRTLE
Part / Model:
D45CRTLE

Recall campaign 25V457

Product: 2025 Motor Coach Industries D45CRT
Part / Model:
D45CRT

Recall campaign 25V457

Product: 2025 Motor Coach Industries J3500
Part / Model:
J3500

Recall campaign 25V457

Product: 2025-2026 Motor Coach Industries J4500
Part / Model:
J4500

Recall campaign 25V457

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 25V457000
Status: Active
Manufacturer: Motor Coach Industries
Sold By: Motor Coach Industries; Authorized commercial dealers
Units Affected: 321 vehicles(100% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: August 6, 2025
Distributed To: Nationwide
Agency Last Updated: August 29, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response