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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

Nova Bus (US) Inc.: 2012-2014 Transit Buses Recalled for Incorrect Emergency Exit Windows

Agency Publication Date: April 18, 2023
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Summary

Nova Bus (US) Inc. is recalling 40 of its 2014 LFS and 2012-2013 LFS Artic transit buses due to safety issues with the emergency exit windows. The window release handles and instruction labels may be in the wrong location, and the actual window opening may be too small for passengers to exit through easily. Nova Bus will fix these issues by relocating the release mechanisms and labels, or by removing the exit feature entirely if necessary, at no cost to owners.

Risk

If an emergency occurs, passengers may be unable to find or operate the exit quickly due to misplaced instructions and handles. Additionally, a window opening that is too small can delay or prevent evacuation, significantly increasing the risk of injury during a crash or fire.

What You Should Do

  1. Identify if your vehicle is part of this recall by checking the model and year: 2014 Nova Bus LFS or 2012-2013 Nova Bus LFS Artic transit buses.
  2. Contact Nova Bus customer service at 1-800-350-6682 to confirm if your specific bus is affected and to schedule a free repair.
  3. If your bus is affected, a Nova Bus representative will either relocate the release mechanism, labels, and chime cord stop-request system, or remove the emergency exit window feature to ensure compliance with safety standards.
  4. Refer to the manufacturer's internal recall number CR5415 when speaking with the service representative.
  5. For additional questions or to report safety concerns, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

🔧Free Repair

Relocation of release mechanism, labels, and chime cord, or removal of the exit feature.

How to: Contact Nova Bus customer service at 1-800-350-6682 to arrange for the free corrective action.

Affected Products

Product: 2014 Nova Bus LFS
Product: 2012-2013 Nova Bus LFS Artic

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V277000
Status: Active
Manufacturer: Nova Bus (US) Inc.
Sold By: authorized dealers
Units Affected: 40 vehicles(40% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: June 12, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: CR5415
Agency Last Updated: February 20, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response