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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Trucks & SUVs

2025 Ram 2500 and Ram 3500 Recalled for Inaccurate Gear Display

Agency Publication Date: May 8, 2025
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Summary

Chrysler (FCA US, LLC) is recalling approximately 778 Ram 2500 and Ram 3500 trucks equipped with a column-mounted gear shifter and a 3.5-inch instrument cluster. A software error can cause the dashboard to display the wrong gear selection, failing to meet federal safety standards for controls and displays. Dealers will update the vehicle's instrument cluster software to resolve the issue at no cost to owners.

Risk

An inaccurate gear display can confuse the driver about which gear the truck is actually in. This can lead to the vehicle moving in an unexpected direction when the driver lets off the brake, significantly increasing the risk of a crash.

What You Should Do

  1. This recall affects approximately 778 Ram 2500 and Ram 3500 vehicles equipped with a 3.5-inch instrument cluster and a gear shifter located on the steering column.
  2. Check your vehicle's configuration to see if it features the 3.5-inch dashboard display and a column-mounted shifter.
  3. Contact an authorized Chrysler or Ram dealer to schedule a free software update for your instrument cluster.
  4. If you have additional questions, contact Chrysler customer service at 800-853-1403 and reference recall number 36C.
  5. Call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov/recalls.

Your Remedy Options

🔧Free Repair

Software update for the vehicle instrument cluster.

How to: Dealers will update the cluster software, free of charge. Owners may contact Chrysler customer service at 800-853-1403.

Affected Products

Product: 2025 Ram 2500
Variants: 3.5-inch cluster, Column shifter

Recall number 36C; fails FMVSS 101 requirements.

Product: 2025 Ram 3500
Variants: 3.5-inch cluster, Column shifter

Recall number 36C; fails FMVSS 101 requirements.

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 25V297000
Status: Active
Manufacturer: Chrysler (FCA US, LLC)
Sold By: Authorized Chrysler Dealers; Authorized Ram Dealers
Units Affected: 778 vehicles(100% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: May 22, 2025
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 36C
Agency Last Updated: September 16, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response