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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicle Parts & Equipment/Engines & Powertrains

Mercedes-Benz USA, LLC: Improperly Tightened Rear Axle Differential Bolts

Agency Publication Date: November 15, 2024
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Summary

Mercedes-Benz USA is recalling 3 vehicles, including the 2024 GLC 300 4MATIC and S 580 4MATIC, because the bolts securing the rear axle differential may be improperly tightened. This defect can cause the bolts to loosen and lead to the drive shaft separating from the differential. Dealers will repair the bolt connection free of charge to ensure the vehicle remains safe to operate.

Risk

If the drive shaft separates from the rear axle differential, the vehicle will experience a sudden loss of drive power, which significantly increases the risk of a crash.

What You Should Do

  1. Check if your vehicle is one of the affected 2024 GLC 300 4MATIC or S 580 4MATIC models by looking at your registration or the label inside the driver's side door jamb.
  2. Contact an authorized Mercedes-Benz dealer to schedule a service appointment for the following remedy: Dealers will repair the rear axle differential bolt connection as necessary, free of charge.
  3. You may contact Mercedes-Benz USA (MBUSA) customer service at 1-800-367-6372 regarding recall number 2024120005 to verify your vehicle's inclusion and ask any logistical questions.
  4. For additional information, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

🔧Free Repair

Repair of the rear axle differential bolt connection.

How to: Dealers will repair the rear axle differential bolt connection as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.

Affected Products

Product: 2024 Mercedes-Benz GLC 300 4MATIC
Product: 2024 Mercedes-Benz S 580 4MATIC

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V862000
Status: Active
Manufacturer: Mercedes-Benz USA, LLC
Sold By: Authorized Mercedes-Benz Dealers
Units Affected: 3 vehicles(3% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: January 10, 2025
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 2024120005
Agency Last Updated: January 13, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response