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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Home & Furniture/Window Coverings

Hunter Douglas Recalls to Repair Custom Cellular and Pleated Window Coverings Due to Strangulation Hazard

Agency Publication Date: November 21, 2012
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Summary

Hunter Douglas has recalled about 4,400 custom-made cellular and pleated window coverings sold between January 2011 and August 2012. These shades, including Duette, Applause, and Brilliance models, feature a top-down and bottom-up function with a breakaway cord stop that may have internal cords tied in a single knot. This defect prevents the cord stop from releasing as intended, which can lead to a child becoming entangled in the loop. While no injuries have been reported, consumers should check their window coverings immediately and contact the manufacturer for a free repair kit.

Risk

A single knot tied inside the breakaway cord stop can prevent the safety device from functioning correctly. This creates a loop where a child can become entangled and strangle.

What You Should Do

  1. Check your window coverings to identify if they are Hunter Douglas custom cellular or pleated shades with a top-down and bottom-up function. Look for the Hunter Douglas logo printed on the tassels of the single cords.
  2. Inspect the breakaway cord stop, which is the plastic device attaching two cords from the blind to a single adjustment cord. Check if the two cords inside the cord stop are tied in a single knot.
  3. If you find a knot inside the cord stop, stop using the window covering immediately to prevent entanglement risks.
  4. Contact Hunter Douglas at (800) 997-2389 from 9 a.m. to 8 p.m. ET Monday through Friday, or visit www.hunterdouglas.com/connector to request a free repair kit with instructions on how to safely untie the knot.
  5. For additional questions or to report a safety concern, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

CPSC urges consumers to check their window coverings to see if the cords inside the breakaway cord stop are tied in a single knot. The breakaway cord stop is the plastic device that attaches two cords from the end of the blind to a single cord used to adjust the blind. Blinds have adjustment cords on both ends of the head rail with a cord stop on each. If there is a knot in the two cords inside the cord stop, stop using these window coverings and contact Hunter Douglas for a free repair kit with instructions on untying the knot. Hunter Douglas will also be contacting consumers to provide repair kits.

Contact: For additional information, contact Hunter Douglas at (800) 997-2389 from 9 a.m. to 8 p.m. ET Monday through Friday or visit the firm’s website at http://www.hunterdouglas.com/connector

Affected Products

Product: Standard cordlock top-down/bottom-up Duette honeycomb shades
Date Ranges: January 2011 - August 2012
Product: Standard cordlock top-down/bottom-up Applause honeycomb shades
Date Ranges: January 2011 - August 2012
Product: Standard cordlock top-down/bottom-up Hunter Douglas pleated shades
Date Ranges: January 2011 - August 2012
Product: Hunter Douglas Brilliance Privacy View pleated shades
Date Ranges: January 2011 - August 2012
Product: Standard cordlock Duette Duolite shades
Date Ranges: January 2011 - August 2012
Product: Standard cordlock Applause Duolite shades
Date Ranges: January 2011 - August 2012

Product Images

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Picture of Recalled Window Covering

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 13707
Status: Active
Manufacturer: Hunter Douglas Fabrication Co., of West Sacramento, Calif.
Sold By: Hunter Douglas dealers nationwide from January 2011 through August 2012. Custom shade prices vary widely based on size, style and dealer. Retail prices for these recalled shades range from $240 up.
Manufactured In: United States
Units Affected: About 4,400 shades
Distributed To: Nationwide
Contact: For additional information, contact Hunter Douglas at (800) 997-2389 from 9 a.m. to 8 p.m. ET Monday through Friday or visit the firm’s website at http://www.hunterdouglas.com/connector
Agency Last Updated: January 13, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response