Electronics & Technology/Batteries & Chargers

Humane Ai Pin Charge Case Accessory Recalled for Battery Fire Hazard

Agency Publication Date: October 31, 2024

Summary

Humane is recalling about 10,500 Charge Case Accessories for the Ai Pin wearable device. The lithium polymer rechargeable battery inside the case can overheat, posing a fire hazard to users. Humane has received one report of a case overheating and melting while it was charging, though no injuries or property damage have been reported at this time. The recalled accessories are chrome with a gray logo and were sold online at humane.com between November 2023 and May 2024.

Risk

The lithium battery in the charge case can overheat and melt during the charging process, which can lead to a fire or cause burn injuries to the user.

What You Should Do

This recall involves the Humane Charge Case Accessory used to charge the Ai Pin wearable device. The chrome case features a gray Humane logo on the back, measures approximately 2 3/4 x 1 1/2 x 2 1/4 inches, and includes a USB-C charging port.
Immediately stop using the recalled Charge Case Accessory.
Contact Humane to receive your choice of a full refund or a free replacement Charge Case Accessory.
If you purchased the accessory as a standalone item, you will receive a $149 refund. If you purchased it as part of the Ai Pin Complete System, you will receive a $129 refund. Replacement cases are expected to be available in 3 to 6 months.
Dispose of the product according to your local and state laws for lithium-ion batteries; do not throw the recalled device into the regular household trash.
Contact Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email recall@humane.com, or visit online at https://humane.com/ccrecall or https://humane.com/aipin and click "Charge Case Recall" at the bottom of the page.
For additional information, contact the CPSC Hotline at 800-638-2772 or visit www.cpsc.gov.

Your Remedy Options

Refund, Replace

Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.

Contact: Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall@humane.com, or online at https://humane.com/ccrecall or at https://humane.com/aipin and click "Charge Case Recall" at the bottom of the page.

Affected Products

Product: Humane Charge Case Accessory for Ai Pin

Variants: Chrome

Date Ranges: Sold November 2023 through May 2024

Features a gray Humane logo on the back; measures about 2.75 x 1.5 x 2.25 inches. Contains a lithium polymer rechargeable battery pack.

Product Images

Recalled Humane Inc Ai Pin Charge Case

Additional Information

Agency: Consumer Product Safety Commission (CPSC)

Recall ID: 25026

Status: Active

Sold By: humane.com

Manufactured In: China

Units Affected: About 10,500

Distributed To: Nationwide

Importer: Humane Inc., of San Francisco, California

Agency Last Updated: October 31, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response

Summary

What You Should Do

This recall involves the Humane Charge Case Accessory used to charge the Ai Pin wearable device. The chrome case features a gray Humane logo on the back, measures approximately 2 3/4 x 1 1/2 x 2 1/4 inches, and includes a USB-C charging port.

Immediately stop using the recalled Charge Case Accessory.

Contact Humane to receive your choice of a full refund or a free replacement Charge Case Accessory.

If you purchased the accessory as a standalone item, you will receive a $149 refund. If you purchased it as part of the Ai Pin Complete System, you will receive a $129 refund. Replacement cases are expected to be available in 3 to 6 months.

Dispose of the product according to your local and state laws for lithium-ion batteries; do not throw the recalled device into the regular household trash.

Contact Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email recall@humane.com, or visit online at https://humane.com/ccrecall or https://humane.com/aipin and click "Charge Case Recall" at the bottom of the page.

For additional information, contact the CPSC Hotline at 800-638-2772 or visit www.cpsc.gov.