HP has recalled about 50,000 lithium-ion batteries used in various HP ProBook, HP x360, HP Envy, HP Pavilion, HP 11, and HP ZBook notebook computers and mobile workstations. These batteries can overheat and melt, posing significant fire and burn hazards to users. HP has received eight reports of battery packs overheating, melting, or charring, which includes one report of a first-degree burn to a consumer's hand and three reports of property damage totaling $4,500. The affected units were sold at Best Buy, Amazon.com, HP.com, and other authorized dealers between December 2015 and December 2017. HP is providing free battery replacement services performed by authorized technicians.
The lithium-ion batteries are prone to overheating, which can cause the battery casing to melt or char. This defect can lead to a fire or cause burn injuries to the user if they come into contact with the overheating unit.
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Representative HP computer and battery
Representative HP computer and battery
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response