HP has expanded its recall of lithium-ion batteries used in various commercial notebook computers and mobile workstations, affecting approximately 78,500 additional units in the U.S. and 50,000 previously recalled units. These batteries can overheat, posing fire and burn hazards to users. HP has received eight new reports of battery packs overheating, melting, or charring, which includes one report of a minor injury and property damage totaling $1,100. These products were sold at HP authorized dealers and online from December 2015 through December 2018.
The lithium-ion batteries can overheat internally, which may cause the battery pack to melt, char, or catch fire. This defect creates a direct risk of fire damage to property and serious burn injuries to anyone nearby or handling the device.
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
Representative HP computer and recalled battery.
Representative HP computer and recalled battery.
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response