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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Other/Industrial & Commercial

Honeywell International Recalls SWIFT® Wireless Gateway Sold with Fire Alarm Systems Due To Failure to Communicate in Fire

Agency Publication Date: May 12, 2017
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Summary

Honeywell has recalled about 900 SWIFT wireless gateways used in commercial fire alarm systems across brands like NOTIFIER, Fire-Lite, and Gamewell-FCI. These round, white devices (eight inches in diameter) act as the bridge between fire alarm control panels and detectors. The gateway can fail to communicate properly when environmental contaminants are present, meaning the system may not alert occupants to a fire. Consumers should contact Honeywell to receive a necessary firmware update for their installed systems.

Risk

The gateway can fail to relay signals from smoke detectors to the fire alarm control panel if environmental contaminants are present, preventing the fire alarm from sounding during an emergency. No injuries or incidents have been reported to date.

What You Should Do

  1. Identify if your gateway is affected by checking the brand name, model number, and date code on the back of the device, located on a white label on the circuit board.
  2. Look for brand names NOTIFIER (Model FWSG), Fire-Lite (Model W-GATE), Gamewell-FCI (Model VW-GATE), Honeywell (Model XLS-WSG), or Johnson Controls (Model JFWSG).
  3. Verify the date code range for all affected models: 10 13 14 (October 13, 2014) through 12 15 16 (December 15, 2016).
  4. If your gateway is included in the recall, contact Honeywell at 800-289-3473 from 8 a.m. to 5 p.m. ET Monday through Friday or visit http://hwll.co/CPSCsafety to schedule a free firmware update.
  5. Commercial building customers should continue using the current fire alarm system and detectors until the firmware update has been completed.
  6. For additional questions, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

Contact Honeywell for an update of the firmware on the SWIFT wireless gateway(s) installed on the system. Commercial building customers should continue using the recalled detectors until the firmware is updated.

Contact: Contact Honeywell at 800-289-3473 from 8 a.m. to 5 p.m. ET Monday through Friday or online at http://hwll.co/CPSCsafety and click on Safety Recall for more information.

Affected Products

Product: NOTIFIER SWIFT Wireless Gateway
Model:
FWSG
Date Ranges: 10 13 14 through 12 15 16, October 2014 - December 2016
Product: Fire-Lite SWIFT Wireless Gateway
Model:
W-GATE
Date Ranges: 10 13 14 through 12 15 16, October 2014 - December 2016
Product: Gamewell-FCI SWIFT Wireless Gateway
Model:
VW-GATE
Date Ranges: 10 13 14 through 12 15 16, October 2014 - December 2016
Product: Honeywell SWIFT Wireless Gateway
Model:
XLS-WSG
Date Ranges: 10 13 14 through 12 15 16, October 2014 - December 2016
Product: Johnson Controls SWIFT Wireless Gateway
Model:
JFWSG
Date Ranges: 10 13 14 through 12 15 16, October 2014 - December 2016

Product Images

SWIFT Wireless Gateway

SWIFT Wireless Gateway

SWIFT Wireless Gateway date code location

SWIFT Wireless Gateway date code location

Label on packaging

Label on packaging

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 17151
Status: Active
Manufacturer: Honeywell International Inc., of Northford, Conn.
Sold By: Honeywell distributors nationwide between October 2014 and December 2016 for about $440 for the fire alarm system.
Manufactured In: United States
Units Affected: About 900
Distributed To: Nationwide
Contact: Contact Honeywell at 800-289-3473 from 8 a.m. to 5 p.m. ET Monday through Friday or online at http://hwll.co/CPSCsafety and click on Safety Recall for more information.
Agency Last Updated: May 12, 2017

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response