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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Kitchen & Cookware/Tableware

Hit Promotional Products Recalls Ceramic Mugs Due to Burn and Laceration Hazards

Agency Publication Date: October 29, 2019
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Summary

Approximately 34,000 Coastline Ceramic Mugs are being recalled because they can crack or break when filled with hot liquids. Hit Promotional Products has received ten reports of the mugs cracking or breaking during use, which poses a risk of burns from spilled liquid or cuts from broken ceramic. These mugs were given away for free as promotional items at various meetings and events between October 2018 and September 2019. The mugs feature a gray bottom, come in various top colors (such as blue, black, white, red, and green), and are printed with various organization logos. Consumers should stop using these mugs immediately and contact the provider for a free replacement.

Risk

The ceramic material can fail when exposed to high temperatures, causing the mug to suddenly break or crack. This can cause hot liquids to spill onto the user, resulting in burns, or create sharp shards that can cause lacerations.

What You Should Do

  1. Check your mug to see if it matches the Coastline Ceramic Mug style, which features a solid color top (blue, black, white, red, lime green, or gray) and a textured gray bottom.
  2. Look at the bottom of the mug to see if 'China' is printed on the base.
  3. Immediately stop using the recalled mugs for hot liquids or any other purpose.
  4. Contact Hit Promotional Products to receive a free replacement mug by calling 800-237-6305, extension 2691, from 8:30 a.m. to 5:30 p.m. ET Monday through Friday.
  5. You can also email the company at lthibado@hitpromo.net or visit www.hitpromo.net and click on 'Product Recalls' under the Support menu for more information.
  6. Contact the CPSC Hotline at 800-638-2772 if you have additional questions regarding this safety recall.

Your Remedy Options

๐Ÿ“‹Replace

Consumers should immediately stop using the recalled mugs and contact Hit Promotional Products for a free replacement mug.

Contact: Hit Promotional Products at 800-237-6305, Extension 2691, from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, email at lthibado@hitpromo.net or visit www.hitpromo.net and click on product recalls under the Support menu near the bottom of the page.

Affected Products

Product: Coastline Ceramic Mugs
Date Ranges: October 2018 - September 2019

Product Images

Recalled Coastline Ceramic Mug

Recalled Coastline Ceramic Mug

One of these logos are printed on the recalled ceramic mugs.

One of these logos are printed on the recalled ceramic mugs.

One of these logos are printed on the recalled ceramic mugs.

One of these logos are printed on the recalled ceramic mugs.

One of these logos are printed on the recalled ceramic mugs.

One of these logos are printed on the recalled ceramic mugs.

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 20014
Status: Active
Sold By: Given to consumers as free promotional products at meetings or events nationwide from October 2018 through September 2019.
Manufactured In: China
Units Affected: About 34,000
Distributed To: Nationwide
Importer: Hit Promotional Products Inc., of Largo, Fla
Contact: Hit Promotional Products at 800-237-6305, Extension 2691, from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, email at lthibado@hitpromo.net or visit www.hitpromo.net and click on product recalls under the Support menu near the bottom of the page.
Agency Last Updated: October 29, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response