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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Home & Furniture/Kitchen & Dining

Hisense French Door Refrigerators Recalled Due to Impact Injury Hazard

Agency Publication Date: June 9, 2022
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Summary

Hisense USA has recalled approximately 55,200 stainless steel French door refrigerators with ice makers (model HRF266N6CSE) sold exclusively at Lowe's. The door hinges can break, causing the refrigerator doors to detach and fall when a consumer attempts to open them. There have been 139 reports of doors loosening or detaching, resulting in five reported injuries including lacerations and foot bruises. Consumers should contact Hisense USA for a free in-home repair to replace the hinges and should stop using the refrigerator if the doors do not open or close normally.

Risk

The refrigerator's door hinge can fail and break, causing the heavy French doors to detach and fall onto the consumer. This poses a significant impact injury hazard, which has already caused five reported injuries such as foot bruises and cuts.

What You Should Do

  1. This recall involves Hisense 26.6 cubic foot capacity stainless steel French door refrigerators with ice maker, model number HRF266N6CSE, with serial numbers ranging from C2020050100001 through C2020123109000.
  2. Check for the brand name, model, and serial number on the label located on the left side of the refrigerator's interior, positioned above the water dispenser.
  3. Immediately stop using the refrigerator if the doors fail to open or close normally until a professional repair is completed.
  4. Contact Hisense USA to determine if your unit is affected and to schedule a free in-home service appointment to have the door hinges replaced.
  5. Reach Hisense USA toll-free at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, or 9 a.m. to 6 p.m. ET Saturday and Sunday, or email recall.usa@hisense.com.
  6. You can also check your serial number online at http://hisenseservice.com/recall or visit www.hisense-usa.com and click on 'Recall Information' at the bottom of the page.
  7. For additional questions, call the CPSC Hotline at 800-638-2772 or visit www.cpsc.gov.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the refrigerator if the recalled refrigerator's doors fail to open or close normally until they are repaired. Consumers should contact Hisense USA to determine if their unit is part of the recall and to schedule a free in-home service appointment to have the refrigerator door hinges replaced.

Contact: Hisense online at www.hisense-usa.com/product-safety-recall/french-door-refrigerator-2020, toll-free at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, 9 a.m. to 6 p.m. ET Saturday and Sunday, email at recall.usa@hisense.com or online at https://www.hisense-usa.com and click on Recall Information at the bottom.

Affected Products

Product: Hisense French Door Refrigerators with Ice Maker (26.6 cubic foot)
Variants: Stainless Steel
Model:
HRF266N6CSE
Serial Numbers:
C2020050100001 through C2020123109000
Date Ranges: Sold between August 2020 and February 2022

Dimensions are 36 inches wide and 74 inches high. Label is located on the interior left side above the water dispenser.

Product Images

Recalled Hisense 26.6 Cu. Ft. French Door Refrigerator (Model# HRF266N6CSE)

Recalled Hisense 26.6 Cu. Ft. French Door Refrigerator (Model# HRF266N6CSE)

Recalled Hisense 26.6 Cu. Ft. French Door Refrigerator (Model# HRF266N6CSE)

Recalled Hisense 26.6 Cu. Ft. French Door Refrigerator (Model# HRF266N6CSE)

Serial Number for Recalled Hisense 26.6 Cu. Ft. French Door Refrigerators

Serial Number for Recalled Hisense 26.6 Cu. Ft. French Door Refrigerators

Serial Number Location for Recalled Hisense 26.6 Cu. Ft. French Door Refrigerators

Serial Number Location for Recalled Hisense 26.6 Cu. Ft. French Door Refrigerators

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 22151
Status: Active
Manufacturer: Hisense USA, of Suwanee, Georgia
Sold By: Lowe's; Lowes.com
Manufactured In: China
Units Affected: About 55,200 (In addition, 78 in Canada)
Distributed To: Nationwide
Contact: Hisense online at www.hisense-usa.com/product-safety-recall/french-door-refrigerator-2020, toll-free at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, 9 a.m. to 6 p.m. ET Saturday and Sunday, email at recall.usa@hisense.com or online at https://www.hisense-usa.com and click on Recall Information at the bottom.
Agency Last Updated: June 9, 2022

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response