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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Vet
Pets & Animals/Pet Medications

Hello Life, Inc: Promaxol, Dia-Ionx, and Arthro-Ionx Recalled for Mold and Bacteria

Agency Publication Date: October 13, 2017
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Summary

Hello Life, Inc. is recalling 4,492 units of Promaxol, Dia-Ionx, and Arthro-Ionx veterinary products due to the presence of mold and bacteria. These liquid products, distributed under the VETiONX brand, are sold in 4 oz and 32 oz plastic bottles for pet health. The contamination was discovered during testing, and the recall affects specific lots of these homeopathic animal treatments distributed across the United States. Owners of pets using these products should immediately stop use and contact their veterinarian.

Risk

The presence of mold and bacteria in these products can cause infections or other adverse health reactions in animals, especially those with weakened immune systems or existing health conditions.

What You Should Do

  1. Check your product labels for the following names and NDC numbers: Promaxol (NDC 50364-013-04 or 50364-013-32), Dia-Ionx (NDC 50364-003-04), and Arthro-Ionx (NDC 50364-014-04).
  2. Verify the lot numbers on your bottle: check for Promaxol lot Pro/030617A (4oz) or Pro/030617B (32oz); Dia-Ionx lot Di/022017F; or Arthro-Ionx lot Ar/040717A.
  3. Immediately stop using the affected products on your pets if you identify any of the matching lot numbers.
  4. Contact your veterinarian or healthcare provider to discuss your pet's health and to report any adverse reactions your pet may have experienced.
  5. Return any unused product to the place of purchase for a refund and contact Hello Life, Inc. at their Michigan headquarters for further instructions.
  6. For additional questions or to report safety concerns, contact the FDA Center for Veterinary Medicine at 240-402-7002.

Your Remedy Options

💰Full Refund

Contact healthcare provider and return product

How to: Contact your healthcare provider or pharmacist for guidance. Return any unused product to the pharmacy for a refund

Affected Products

Product: Promaxol (4 oz)
Model:
NDC: 50364-013-04
Recall #: V-0004-2018
Lot Numbers:
Pro/030617A
Product: Promaxol (32 oz)
Model:
NDC: 50364-013-32
Recall #: V-0004-2018
Lot Numbers:
Pro/030617B
Product: Dia-Ionx (4 fl oz)
Model:
NDC: 50364-003-04
Recall #: V-0005-2018
Lot Numbers:
Di/022017F
Product: Arthro-Ionx (4 fl oz)
Model:
NDC: 50364-014-04
Recall #: V-0006-2018
Lot Numbers:
Ar/040717A

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 78165
Status: Resolved
Manufacturer: Hello Life, Inc
Sold By: VETiONX
Manufactured In: United States
Units Affected: 3 products (1,001 bottles; 1,168 bottles; 2,323 bottles)
Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES · Raw API Response