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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Kitchen & Cookware/Small Appliances

Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)

Agency Publication Date: April 17, 2019
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Summary

Heat Hero has recalled approximately 20,000 portable mini heaters because they can overheat, smoke, and catch fire. There have been 117 reports of overheating, including 47 units smoking and 10 catching fire, two of which caused property damage. These 350W black ceramic heaters were sold online at Shop.buyheathero.com between October 2018 and March 2019 for about $35 to $45. Consumers should immediately stop using these heaters and contact Heat Hero for a free replacement unit including shipping.

Risk

The internal components of the heater can overheat during operation, leading to the device smoking or catching fire. This defect presents a significant risk of fire and burns to consumers and their property.

What You Should Do

  1. Immediately stop using the Heat Hero portable mini heaters.
  2. Identify your product by checking if it is a black 350W plug-in ceramic heater measuring approximately 10 inches tall and 5 inches wide with a red on/off button on the right side and an LED digital screen on top.
  3. Check the product packaging for the Heat Hero logo to confirm it is the affected brand.
  4. Contact Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com to request a free replacement unit, including shipping.
  5. If you purchased the heater online, Heat Hero is also attempting to contact all known purchasers directly with instructions.
  6. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

📋Replace

Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly

Contact: Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.

Affected Products

Product: Heat Hero Portable Mini Heater (350W)
Date Ranges: Sold between October 2018 and March 2019

Product Images

Recalled Heat Hero portable mini heater – side view

Recalled Heat Hero portable mini heater – side view

Recalled Heat Hero portable mini heater – front view

Recalled Heat Hero portable mini heater – front view

Recalled Heat Hero portable mini heater – top view

Recalled Heat Hero portable mini heater – top view

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 19738
Status: Active
Sold By: Online at Shop.buyheathero.com from October 2018 through March 2019 for between $35 and $45.
Manufactured In: China
Units Affected: About 20,000 (In addition, about 49 units weres sold in Canada)
Distributed To: Nationwide
Importer: Heat Hero LLC, of Irvine, Calif.
Contact: Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.
Agency Last Updated: April 17, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response