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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Audio & Entertainment

Happy Plugs Recalls Wireless Headphones Due to Burn Hazard

Agency Publication Date: August 27, 2019
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Summary

Happy Plugs has recalled approximately 6,900 Wireless II Bluetooth Headphones sold with an external micro-USB charging cable. The included black charging cable can cause the headphones to overheat while they are plugged in, posing a burn hazard. There has been one report of the headphones overheating, though no injuries have been reported. These products were sold in various colors at Macy's and online from January 2019 through May 2019.

Risk

The micro-USB charging cable can cause the headphones to overheat during the charging process. This creates a risk of burn injuries to anyone touching the device or a fire hazard if the overheating occurs near flammable materials.

What You Should Do

  1. Identify if your headphones are affected by checking the UPC code on the back of the packaging (lower right corner) or the item number on the bottom of the packaging. Affected item numbers include 7620, 7621, 7622, 7623, 7624, 7625, 7626, 7627, 7629, and 7630.
  2. Check your UPC code against the following recalled numbers: 811613031059, 811613031066, 811613031073, 811613031080, 811613031097, 811613031103, 811613031110, 811613031127, 811613032056, or 811613032063.
  3. Immediately stop using and stop charging the recalled headphones and the included 20-inch black micro-USB cable.
  4. Return the headphones and cable to the place of purchase for a replacement, or contact Happy Plugs to receive a free replacement set of headphones and a new charging cable.
  5. Contact Happy Plugs at 800-419-2988 from 9 a.m. to 5 p.m. PT Monday through Friday, email customerservice@happyplugs.com with 'Recall' in the subject line, or visit https://happyplugs.com and click on 'Support' then 'Warranty and Returns' for more information.
  6. For additional questions, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

📋Replace

Consumers should immediately stop using the recalled headphones and charging cable, and return them to their place of purchase or contact Happy Plugs to receive free replacement headphones and charging cable.

Contact: Happy Plugs at 800-419-2988 from 9 a.m. to 5 p.m. PT Monday through Friday, email customerservice@happyplugs.com and include “Recall” in the subject line, or online at https://happyplugs.com and click on “Support,” then “Warranty and Returns,” then click on “Voluntary Recall and Exchange Program.” The direct link to the recall page can be found at https://happyplugs.zendesk.com/hc/en-us/articles/360024787134-Voluntary-Recall-and-Exchange-Program

Affected Products

Product: Happy Plugs Wireless II (Black Gold)
Model:
7620
UPC Codes:
811613031059
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (Black)
Model:
7621
UPC Codes:
811613031066
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (White)
Model:
7622
UPC Codes:
811613031073
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (Pink Gold)
Model:
7623
UPC Codes:
811613031080
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (Matte Gold)
Model:
7624
UPC Codes:
811613031097
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (Space Gray)
Model:
7625
UPC Codes:
811613031103
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (White Marble)
Model:
7626
UPC Codes:
811613031110
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (Botanica Exotica)
Model:
7627
UPC Codes:
811613031127
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (Pink Marble)
Model:
7629
UPC Codes:
811613032056
Date Ranges: Sold January 2019 through May 2019
Product: Happy Plugs Wireless II (Leopard)
Model:
7630
UPC Codes:
811613032063
Date Ranges: Sold January 2019 through May 2019

Product Images

Recalled Happy Plugs wireless headphones

Recalled Happy Plugs wireless headphones

Micro USB charging cable sold with the recalled Happy Plugs headphone

Micro USB charging cable sold with the recalled Happy Plugs headphone

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 19188
Status: Active
Sold By: Macy's stores nationwide and online at happyplugs.com from January 2019 through May 2019 for between $10 and $40.
Manufactured In: China
Units Affected: About 6,900 (In addition, about 2,550 were sold in Canada)
Distributed To: Nationwide
Importer: Happy Plugs Inc., of New York
Contact: Happy Plugs at 800-419-2988 from 9 a.m. to 5 p.m. PT Monday through Friday, email customerservice@happyplugs.com and include “Recall” in the subject line, or online at https://happyplugs.com and click on “Support,” then “Warranty and Returns,” then click on “Voluntary Recall and Exchange Program.” The direct link to the recall page can be found at https://happyplugs.zendesk.com/hc/en-us/articles/360024787134-Voluntary-Recall-and-Exchange-Program
Agency Last Updated: August 27, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response