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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Home & Furniture/Home Decor

Hallmark Recalls Candles Due to Fire and Laceration Hazards

Agency Publication Date: December 20, 2019
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Summary

Hallmark is recalling about 4,500 Frosted Balsam soy blend jar candles because the glass jar can break while the candle is lit. There have been 6 reports of the glass jars shattering, which resulted in fire damage to nearby items. The candles are green with three wicks, measure approximately 5 inches high, and were sold at Norman's Hallmark stores in New Jersey and Pennsylvania between September and December 2019 for about $28. Consumers should immediately stop using these candles and return them to the place of purchase for a full refund and a $10 Hallmark Gold Crown gift card.

Risk

When the candle is lit, the glass jar can break or shatter unexpectedly. This poses a fire hazard to the surrounding area and a laceration hazard to anyone nearby from broken glass fragments.

What You Should Do

  1. Immediately stop using the recalled Frosted Balsam soy blend jar candles.
  2. Check the underside of the candle for a white label containing date code 9211D, SKU code XKT1747, and UPC code 763795556991.
  3. Confirm the candle has three wicks, a metal top, and an image of a snowy pine cone on the front label with the words 'Hallmark' and 'Frosted Balsam'.
  4. Return the affected candle to the store where it was purchased to receive a full refund of the purchase price plus a $10 Hallmark Gold Crown gift card.
  5. Contact Hallmark at 800-425-5627 from 9 a.m. to 8 p.m. ET Monday through Friday or online at www.hallmark.com (click 'Product Recalls' at the bottom of the page) for more information.
  6. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

💰Full Refund

Consumers should immediately stop using the recalled candles and return them to the store where purchased for a full refund of the purchase price and a $10 Hallmark Gold Crown gift card.

Contact: Hallmark at 800-HALLMARK (800-425-5627) from 9 a.m. to 8 p.m. ET Monday through Friday or online at www.hallmark.com and click on Product Recalls at the bottom of the homepage for more information.

Affected Products

Product: Frosted Balsam soy blend jar candle
Model:
SKU XKT1747
UPC Codes:
763795556991
Lot Numbers:
9211D
Date Ranges: Sold from September 2019 through December 2019

Product Images

Recalled Frosted balsam jar candles

Recalled Frosted balsam jar candles

Date code 9211D, SKU code XKT1747 and UPC code 763795556991 appear on the candle’s underside.

Date code 9211D, SKU code XKT1747 and UPC code 763795556991 appear on the candle’s underside.

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 20047
Status: Active
Sold By: Norman's Hallmark stores in New Jersey and Pennsylvania from September 2019 through December 2019 for about $28.
Distributor: Hallmark Marketing Company LLC, of Kansas City, Mo.
Manufactured In: United States
Units Affected: About 4,500
Distributed To: Nationwide
Contact: Hallmark at 800-HALLMARK (800-425-5627) from 9 a.m. to 8 p.m. ET Monday through Friday or online at www.hallmark.com and click on Product Recalls at the bottom of the homepage for more information.
Agency Last Updated: December 20, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response