GreatCall has recalled approximately 44,300 Lively Mobile Plus emergency alert devices (model GCR4) because the call button can fail when pushed during an emergency. These silver and black devices, manufactured between January and April 2019, are used for fall detection and to call for assistance. GreatCall is contacting all known purchasers directly to provide a full refund.
The emergency call button may fail to function when pressed, preventing users from communicating with emergency services or receiving help during a critical situation or fall. While no injuries have been reported, the failure of this primary safety feature poses a significant risk to users relying on it for emergency assistance.
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Recalled Lively Mobile Plus model GCR4
Photo of label on back of recalled device
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response