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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Mercedes-Benz USA, LLC: C-Class, CLK, E-Class, and CLS Vehicles Recalled for Detaching Sunroof Panel

Agency Publication Date: November 19, 2024
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Summary

Mercedes-Benz USA is recalling approximately 33,456 vehicles from the 2001-2011 C-Class, CLK, E-Class, and CLS model years because the glass sunroof panel may not be properly secured. This defect can cause the sunroof panel to completely detach from the vehicle while driving. This recall is an expansion of a previous recall involving similar glass bonding issues, and dealers will inspect and replace the sunroof panel as necessary at no cost to the owner.

Risk

A sunroof panel that detaches from a moving vehicle becomes a road hazard, which significantly increases the risk of a crash for following or nearby motorists. No incidents or injuries have been reported related to this specific expansion at this time.

What You Should Do

  1. Check your vehicle's registration or VIN to confirm if you own a 2001-2011 C-Class, CLK, E-Class, or CLS model affected by this recall expansion.
  2. Contact an authorized Mercedes-Benz dealer to schedule a free inspection and, if necessary, a replacement of the glass sunroof panel.
  3. If you have questions, contact Mercedes-Benz USA (MBUSA) customer service at 1-800-367-6372 and reference recall numbers 2024120001, 2024120002, or 2024120003.
  4. For additional information, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Inspection and replacement of the glass sunroof panel.

How to: Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

Affected Products

Product: 2001-2011 Mercedes-Benz C-Class
Product: 2001-2011 Mercedes-Benz CLK
Product: 2001-2011 Mercedes-Benz E-Class
Product: 2001-2011 Mercedes-Benz CLS

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V874000
Status: Active
Manufacturer: Mercedes-Benz USA, LLC
Sold By: Authorized Mercedes-Benz Dealers
Units Affected: 33,456 vehicles(3346% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: January 10, 2025
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 2024120001/2/3
Agency Last Updated: January 13, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response