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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Smart Home

Genie Recalls Garage Door Openers Due to Fire Hazard

Agency Publication Date: February 25, 2014
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Summary

Genie is recalling approximately 10,000 PowerMax and TriloG screw drive garage door openers because the internal control board can overheat. There have been four reports of control boards overheating, posing a serious fire risk to homes. These gray openers were sold at major retailers including The Home Depot and Lowe's between August 2011 and October 2012 for about $250. Consumers should stop using the recalled unit immediately and contact the manufacturer for a free repair kit.

Risk

The control board inside the garage door opener can overheat during use or while plugged in. This creates a fire hazard that can lead to property damage or injury, with four reports of overheating already documented.

What You Should Do

  1. Immediately stop using and unplug the recalled garage door opener to eliminate the risk of fire.
  2. Check the model name and number on both sides of the opener to see if you have a Genie PowerMax 1200, Genie PowerMax 1500, Genie Pro TriloG 1200, or Genie Pro TriloG 1500.
  3. Locate the serial number label on the side of the opener opposite the light. For Genie models, affected serial numbers start with: 11214, 11215, 11235, 11256, 11298, 11311, 11312, 11313, 11326, 11327, 11332, 11336, 11347, 11348, 11349, 12006, 12009, 12018, 12019, 12026, 12027, 12034, 12036, 12037, 12038, or 12058.
  4. For Genie Pro models, affected serial numbers start with: 11214, 11313, 11332, 11336, 11347, or 11348.
  5. Contact Genie at (800) 488-9918 from 8 a.m. to 5 p.m. ET Monday through Friday, or visit www.geniecompany.com and click on 'Recall Information' to receive a free repair kit, which includes a new control board and installation instructions.
  6. For additional questions, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using and unplug the recalled garage car opener and contact Genie to receive a free repair kit, which includes a new control board and installation instructions.

Contact: Genie at (800) 488-9918 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.geniecompany.com and click on "Recall Information" for more information.

Affected Products

Product: Genie PowerMax 1200 (3/4 HPc) screw drive garage door opener
Model:
PowerMax 1200
Lot Numbers:
Serial numbers starting with 11214
Serial numbers starting with 11215
Serial numbers starting with 11235
Serial numbers starting with 11256
Serial numbers starting with 11298
Serial numbers starting with 11311
Serial numbers starting with 11312
Serial numbers starting with 11313
Serial numbers starting with 11326
Serial numbers starting with 11327
Serial numbers starting with 11332
Serial numbers starting with 11336
Serial numbers starting with 11347
Serial numbers starting with 11348
Serial numbers starting with 11349
Serial numbers starting with 12006
Serial numbers starting with 12009
Serial numbers starting with 12018
Serial numbers starting with 12019
Serial numbers starting with 12026
Serial numbers starting with 12027
Serial numbers starting with 12034
Serial numbers starting with 12036
Serial numbers starting with 12037
Serial numbers starting with 12038
Serial numbers starting with 12058
Date Ranges: August 2011 through October 2012
Product: Genie PowerMax 1500 (1 HPc) screw drive garage door opener
Model:
PowerMax 1500
Lot Numbers:
Serial numbers starting with 11214
Serial numbers starting with 11215
Serial numbers starting with 11235
Serial numbers starting with 11256
Serial numbers starting with 11298
Serial numbers starting with 11311
Serial numbers starting with 11312
Serial numbers starting with 11313
Serial numbers starting with 11326
Serial numbers starting with 11327
Serial numbers starting with 11332
Serial numbers starting with 11336
Serial numbers starting with 11347
Serial numbers starting with 11348
Serial numbers starting with 11349
Serial numbers starting with 12006
Serial numbers starting with 12009
Serial numbers starting with 12018
Serial numbers starting with 12019
Serial numbers starting with 12026
Serial numbers starting with 12027
Serial numbers starting with 12034
Serial numbers starting with 12036
Serial numbers starting with 12037
Serial numbers starting with 12038
Serial numbers starting with 12058
Date Ranges: August 2011 through October 2012
Product: Genie Pro TriloG 1200 (3/4 HPc) screw drive garage door opener
Model:
TriloG 1200
Lot Numbers:
Serial numbers starting with 11214
Serial numbers starting with 11313
Serial numbers starting with 11332
Serial numbers starting with 11336
Serial numbers starting with 11347
Serial numbers starting with 11348
Date Ranges: August 2011 through October 2012
Product: Genie Pro TriloG 1500 (1 HPc) screw drive garage door opener
Model:
TriloG 1500
Lot Numbers:
Serial numbers starting with 11214
Serial numbers starting with 11313
Serial numbers starting with 11332
Serial numbers starting with 11336
Serial numbers starting with 11347
Serial numbers starting with 11348
Date Ranges: August 2011 through October 2012

Product Images

Recalled Genie Pro TriloG 1200 garage door opener

Recalled Genie Pro TriloG 1200 garage door opener

Serial number location

Serial number location

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 14114
Status: Active
Manufacturer: GMI Holdings, Inc., dba The Genie Company, of Mt. Hope, Ohio
Sold By: Canadian Tire, Carter Lumber, Lowes, Menards, The Home Depot, and other retailers and distributors nationwide and online at homedepot.com from August 2011 through October 2012 for about $250.
Manufactured In: United States
Units Affected: About 10,000 in the U.S. and 8,000 in Canada
Distributed To: Nationwide
Contact: Genie at (800) 488-9918 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.geniecompany.com and click on "Recall Information" for more information.
Agency Last Updated: January 8, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response