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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Smart Home

Gas Fireplace Inserts Recalled by Jotul North America Due to Electrical Shock and Burn Hazards

Agency Publication Date: December 4, 2012
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Summary

Jotul North America is recalling about 1,200 Jotul and Scan brand gas fireplace inserts because the electrical wiring can touch the unit's metal rating plate. This defect has caused one report of a consumer suffering an electric shock and burn injury. These units were sold at independent specialty fireplace and stove stores nationwide between June 2010 and September 2012 for approximately $2,200. Consumers should immediately stop using and unplug these units and contact Jotul for a free repair.

Risk

The internal electrical wiring can come into direct contact with the metal rating plate inside the unit, causing the exterior components to become energized. This poses a significant risk of electrical shock or burns to anyone who touches the fireplace insert.

What You Should Do

  1. Immediately stop using and unplug the gas fireplace insert from the electrical outlet.
  2. Identify if your unit is affected by checking the model and serial numbers on the metal rating plate located inside the bottom front panel of the fireplace insert.
  3. Check for Jotul model GI 450 DVII (Model 350860) with serial numbers 30001 through 31056, or model GI 450 DV TSI (Model 350861).
  4. Check for Scan model 45i (Model 350862) with serial numbers 1001 through 1182, or model 45i TSI (Model 350866).
  5. Contact the store where you purchased the unit or Jotul North America directly at (800) 797-5912 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.jotul.com to schedule a free repair.
  6. For additional information, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using and unplug the recalled gas fireplace inserts before checking the unit's model and serial numbers. Contact the store where purchased or Jotul directly to schedule a free repair.

Contact: Jotul North America; at (800) 797-5912, from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.jotul.com and click on Consumer Bulletin for more information.

Affected Products

Product: Jotul GI 450 DVII Gas Fireplace Insert
Model:
350860
Lot Numbers:
30001 through 31056
Date Ranges: June 2010 - September 2012
Product: Jotul GI 450 DV TSI Gas Fireplace Insert
Model:
350861
Date Ranges: June 2010 - September 2012
Product: Scan 45i Gas Fireplace Insert
Model:
350862
Lot Numbers:
1001 through 1182
Date Ranges: June 2010 - September 2012
Product: Scan 45i TSI Gas Fireplace Insert
Model:
350866
Date Ranges: June 2010 - September 2012

Product Images

Jotul North America fireplace insert

Jotul North America fireplace insert

Scan fireplace insert

Scan fireplace insert

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 13055
Status: Active
Manufacturer: Jotul North America, of Gorham, Maine
Sold By: Independent specialty fireplace and stove stores nationwide and in Canada from June 2010 through September 2012 for about $2,200.
Manufactured In: United States
Units Affected: About 1,200 in the United States and 50 in Canada
Distributed To: Nationwide
Contact: Jotul North America; at (800) 797-5912, from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.jotul.com and click on Consumer Bulletin for more information.
Agency Last Updated: July 31, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response