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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

Fujifilm Synapse PACS Software Recalled for Incorrect Patient Age Display

Agency Publication Date: March 20, 2025
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Summary

FUJIFILM Healthcare Americas Corporation has recalled 104 units of its Synapse PACS Software Version 7.4.x because it may display the incorrect age for patients under three months old. The software defect specifically affects the VX viewer, where a computation error can lead to the wrong age being shown to clinicians. While no incidents or injuries have been reported, clinicians should be aware that the displayed patient age for infants may be inaccurate.

Risk

If a healthcare provider relies on the incorrect patient age displayed by the software when reviewing images, it could lead to incorrect diagnostic interpretations or medical decisions for infants under three months of age. No incidents or injuries have been reported in relation to this software issue.

What You Should Do

  1. The recall affects Fujifilm Synapse PACS Software Version 7.4.x, including software versions 7.4.000, 7.4.001, 7.4.010, 7.4.100, 7.4.110, and 7.4.200.
  2. To determine if your system is affected, check the software version number and the Unique Device Identifier (UDI) in the system information panel. See the Affected Products section below for the full list of affected codes.
  3. Stop using the recalled software versions for patients under 3 months old or exercise caution and verify patient age through an alternative source.
  4. Contact FUJIFILM Healthcare Americas Corporation or your authorized distributor to arrange for a software update or correction.
  5. Call the FDA Consumer Complaint hotline at 1-888-463-6332 (1-888-INFO-FDA) for additional questions.

Your Remedy Options

๐Ÿ“‹Other Action
How to: Stop using the recalled software. Contact the manufacturer or your distributor to arrange for a software update, replacement, or correction.

Affected Products

Product: Synapse PACS Software Version 7.4.x
Variants: Software Version 7.4.000, Software Version 7.4.001, Software Version 7.4.010, Software Version 7.4.100, Software Version 7.4.110, Software Version 7.4.200
Model / REF:
Synapse PACS 7.4.000
Synapse PACS 7.4.001
Synapse PACS 7.4.010
Synapse PACS 7.4.100
Synapse PACS 7.4.110
Synapse PACS 7.4.200
UDI:
(01)00854904006008(10)0704000
(01)00854904006008(10)0704001
(01)00854904006008(10)0704010
(01)00854904006008(10)0704100
(01)00854904006008(10)0704110
(01)00854904006008(10)0704200

Units Affected: 104 units (69 US, 35 OUS).

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 96360
Status: Active
Manufacturer: FUJIFILM Healthcare Americas Corporation
Sold By: Direct Sales; FUJIFILM Healthcare Americas Corporation
Manufactured In: United States
Units Affected: 104 units (69 US, 35 OUS)
Distributed To: Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Minnesota, Missouri, Mississippi, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Tennessee, Texas, Vermont, Washington, Wisconsin, West Virginia, Wyoming

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.