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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Wearables

Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.

Agency Publication Date: March 2, 2022
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Summary

Fitbit has recalled approximately one million Ionic Smartwatches sold in the U.S. and 693,000 sold internationally between September 2017 and December 2021. The recall affects four specific color versions, including an Adidas special edition, all featuring a 1.4-inch color screen and a polyurethane band. The recall was issued because the watch's lithium-ion battery can overheat, and consumers are eligible for a $299 refund plus a discount on a replacement device.

Risk

The lithium-ion battery in the Ionic smartwatch can overheat, posing a severe burn hazard to the wearer. Fitbit has received 115 reports of overheating in the U.S. alone, resulting in 78 burn injuries, including reports of second-degree and third-degree burns.

What You Should Do

  1. Immediately stop using the recalled Fitbit Ionic smartwatch to avoid potential burn injuries.
  2. Check the back of the device near the band attachment to confirm if it is model number FB503.
  3. Identify your specific model color: Slate Blue/Burnt Orange (FB503CPBU), Charcoal/Smoke Gray (FB503GYBK), Blue Gray/Silver Gray (FB503WTGY), or the Adidas edition in Ink Blue & Ice Gray/Silver Gray (FB503WTNV).
  4. Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.
  5. Visit help.fitbit.com/ionic or fitbitionic.expertinquiry.com to register for the refund and receive return materials.
  6. For additional questions, contact the CPSC Hotline at 800-638-2772 or Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week.

Your Remedy Options

💰Full Refund

Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.

Contact: Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on "Product Help" at the bottom of the page for more information or fitbitionic.expertinquiry.com.

Affected Products

Product: Fitbit Ionic Smartwatch (Slate Blue/Burnt Orange)
Model:
FB503CPBU
FB503
Date Ranges: September 2017 - December 2021
Product: Fitbit Ionic Smartwatch (Charcoal/Smoke Gray)
Model:
FB503GYBK
FB503
Date Ranges: September 2017 - December 2021
Product: Fitbit Ionic Smartwatch (Blue Gray/Silver Gray)
Model:
FB503WTGY
FB503
Date Ranges: September 2017 - December 2021
Product: Fitbit Ionic Smartwatch (Adidas edition, Ink Blue & Ice Gray/Silver Gray)
Model:
FB503WTNV
FB503
Date Ranges: September 2017 - December 2021

Product Images

Fitbit Ionic in Charcoal/Smoke Gray, front view

Fitbit Ionic in Charcoal/Smoke Gray, front view

Fitbit Ionic in Charcoal/Smoke Gray, side view

Fitbit Ionic in Charcoal/Smoke Gray, side view

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 22089
Status: Active
Sold By: Best Buy, Kohl's, Target and other stores nationwide and online at Amazon.com and Fitbit.com from September 2017 through December 2021 for between $200 to $330. Fitbit stopped production of Ionic in 2020.
Manufactured In: Taiwan
Units Affected: About 1 million in the U.S. (In addition, about 693,000 were sold internationally)
Distributed To: Nationwide
Importer: Fitbit LLC (f/k/a Fitbit, Inc.), of San Francisco, Calif.
Contact: Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on "Product Help" at the bottom of the page for more information or fitbitionic.expertinquiry.com.
Agency Last Updated: March 2, 2022

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response