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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Wearables

Fitbit Recalls Force Activity-Tracking Wristband Due to Risk of Skin Irritation

Agency Publication Date: March 12, 2014
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Summary

Fitbit is recalling approximately 1 million Force wireless activity-tracking wristbands in the U.S. and 28,000 in Canada because the materials can cause allergic reactions. Users have reported about 9,900 incidents of skin irritation and 250 reports of blistering from contact with the device. The recalled wristbands were sold at major retailers like Best Buy, Target, and Amazon between October 2013 and February 2014 for about $130. Fitbit is offering a full refund to all affected owners.

Risk

Users can develop allergic reactions to the stainless steel casing, strap materials, or assembly adhesives, which leads to skin redness, rashes, or painful blistering where the tracker touches the wrist.

What You Should Do

  1. Identify your device by checking the model number on the back of the wristband, located just below the charging port. Affected model numbers include FB402BK, FB402BKS, FB402SL, and FB402SLS.
  2. Verify the color and size; affected wristbands are approximately 3/4 inch wide, come in large or small sizes, and are colored black or 'slate' (blue-grey).
  3. Stop using the recalled Force wristband immediately if you experience any skin irritation or discomfort.
  4. Contact Fitbit toll-free at (888) 656-6381 from Monday through Friday, 8 a.m. to 5 p.m. ET, or visit www.fitbit.com and click on 'Recall/Safety Info' to arrange for a full refund.
  5. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this safety recall.

Your Remedy Options

💰Full Refund

Consumers should contact Fitbit for a full refund.

Contact: Fitbit, toll-free at (888) 656-6381 from M-F 8 a.m. to 5 p.m. ET or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.

Affected Products

Product: Fitbit Force wireless activity-tracking wristband (Black)
Model:
FB402BK
FB402BKS
Date Ranges: October 2013 - February 2014
Product: Fitbit Force wireless activity-tracking wristband (Slate)
Model:
FB402SL
FB402SLS
Date Ranges: October 2013 - February 2014

Product Images

Fitbit Force activity-tracking wristband

Fitbit Force activity-tracking wristband

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 14129
Status: Active
Manufacturer: Flextronics Sales & Marketing AP Ltd., of Port Louis, Mauritius
Sold By: AT&T, Best Buy, Brookstone, Dick's Sporting Goods, Radio Shack, REI, Sports Authority, Target and other stores nationwide, and online at Amazon.com and Fitbit.com from October 2013 to February 2014 for about $130.
Distributor: Fitbit Inc., of San Francisco
Manufactured In: China
Units Affected: About 1,000,000 in the U.S. and about 28,000 in Canada
Distributed To: Nationwide
Importer: Fitbit Inc., of San Francisco
Contact: Fitbit, toll-free at (888) 656-6381 from M-F 8 a.m. to 5 p.m. ET or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.
Agency Last Updated: January 8, 2016

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response