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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Wearables

Facebook Technologies Recalls Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets Due to Skin Irritation Hazard (Recall Alert)

Agency Publication Date: July 27, 2021
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Summary

Facebook Technologies is recalling about 4 million Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets sold between October 2020 and July 2021. The recalled foam interfaces were included with Quest 2 Headsets and sold separately as a 'Quest 2 Standard Facial Interface' or in a 'Quest 2 Fit Pack.' The foam can cause severe skin irritation, and Facebook is providing a free silicone cover as a remedy.

Risk

The foam material can cause facial skin irritation including rashes, swelling, burning, itching, hives, and bumps. There have been 5,716 reports of skin irritation and 45 reports of consumers requiring medical attention.

What You Should Do

  1. Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface.
  2. Check your headset serial number to see if it is included in the recall; affected serial numbers start with '1WMHH' and end with a number below '1264'.
  3. Check your retail packaging for the following affected SKUs: 301-00350-01, 301-00351-01, 301-00409-01, 301-00374-01, or 301-00402-01.
  4. All consumers should contact Facebook Technologies to receive a free silicone cover; for instructions on locating your serial number and requesting the remedy, visit https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/ or call 877-960-0889.
  5. For additional questions, contact the CPSC Hotline at 800-638-2772 or visit www.cpsc.gov.

Your Remedy Options

🔧Free Repair

Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.

Contact: Facebook Technologies toll-free at 877-960-0889 anytime, or online at https://www.oculus.com/quest-2/removable-facial-interface-alert or www.oculus.com and click on Support at the top of the page then on the facial interface recall banner for more information.

Affected Products

Product: Oculus Quest 2, 64 GB, US/TW, Type-A
Model:
301-00350-01
Lot Numbers:
Serial numbers starting with 1WMHH and ending below 1264
Date Ranges: October 2020 - July 2021
Product: Oculus Quest 2, 256 GB, US/TW, Type-A
Model:
301-00351-01
Lot Numbers:
Serial numbers starting with 1WMHH and ending below 1264
Date Ranges: October 2020 - July 2021
Product: Oculus Quest 2, Accy, Standard Facial Interface, Global
Model:
301-00409-01
Date Ranges: October 2020 - July 2021
Product: Oculus Quest 2, Accy, Fit Pack, Global
Model:
301-00374-01
Date Ranges: October 2020 - July 2021
Product: Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A
Model:
301-00402-01
Lot Numbers:
Serial numbers starting with 1WMHH and ending below 1264
Date Ranges: October 2020 - July 2021

Product Images

Recalled "Quest 2 Standard Facial Interface" as sold separately and with the Oculus Quest 2 Headset

Recalled "Quest 2 Standard Facial Interface" as sold separately and with the Oculus Quest 2 Headset

Recalled "Quest 2 Fit Pack"

Recalled "Quest 2 Fit Pack"

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 21768
Status: Active
Sold By: BestBuy, GameStop, Target, Walmart, and other retailers, and online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com, and Walmart.com between October 2020 and July 2021. The foam facial interfaces which were included with headsets sold for between $300 and $400, depending on the model; about $20 for a facial interface sold individually; and about $40 as part of a Fit Pack.
Manufactured In: China
Units Affected: About 4 million (In addition, about 172,600 in Canada)
Distributed To: Nationwide
Importer: Facebook Technologies LLC, of Menlo Park, Calif.
Contact: Facebook Technologies toll-free at 877-960-0889 anytime, or online at https://www.oculus.com/quest-2/removable-facial-interface-alert or www.oculus.com and click on Support at the top of the page then on the facial interface recall banner for more information.
Agency Last Updated: July 27, 2021

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response