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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Home Healthcare

EYE COMFORT CARE LLC: UNclog Heated Eye Masks Recalled Due to Short Circuit and Burn Risk

Agency Publication Date: August 14, 2024
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Summary

Approximately 500 UNclog Eye Masks (model AG23JW24, Serial # ag22) are being recalled because of a defect in the safety clips. Due to a design change, the internal wires can detach if the cord is pulled or tugged, which may cause the heating element to short-circuit. This electrical failure can lead to the mask overheating and potentially causing burn injuries to the user's face. These masks were distributed nationwide, specifically reaching consumers in 23 states including California, Texas, and New York.

Risk

The wires connected to the safety clips may break loose when pulled, creating an electrical short in the heating unit. This malfunction can cause the mask to reach dangerous temperatures, posing a direct risk of thermal burns during use.

What You Should Do

  1. Check your heated eye mask for the brand name 'UNclog Eye Mask' and verify if it has Lot Code AG23JW24 and Serial number ag22 printed on the label or packaging.
  2. Stop using the recalled eye mask immediately to prevent the risk of electrical shorts or burn injuries.
  3. Contact EYE COMFORT CARE LLC at the manufacturer's address in Gales Creek, Oregon, or via their official channels to receive instructions on the recall and potential remedy options.
  4. Consult your healthcare provider if you have experienced any discomfort, skin irritation, or burns while using this product.
  5. For additional information, contact the FDA's medical device recall line at 1-888-463-6332 or visit www.fda.gov/medical-devices/medical-device-recalls.

Your Remedy Options

๐Ÿ“‹Other Action

Manufacturer-initiated recall for safety clip defect.

How to: Contact your healthcare provider or the manufacturer for further instructions and potential refund

Affected Products

Product: UNclog Eye Mask
Model / REF:
AG23JW24
Lot Numbers:
AG23JW24 Serial # ag22

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 94929
Status: Resolved
Manufacturer: EYE COMFORT CARE LLC
Manufactured In: United States
Units Affected: 500
Distributed To: Alabama, Arizona, California, Connecticut, Florida, Kansas, Kentucky, Massachusetts, Maine, Montana, North Carolina, North Dakota, New Jersey, New Mexico, New York, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, Wisconsin

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.