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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Trucks & SUVs

Ford Motor Company: 2011-2019 Explorer Recalled for Detaching Exterior A-Pillar Trim

Agency Publication Date: January 19, 2024
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Summary

Ford Motor Company is recalling approximately 1,889,110 Ford Explorer vehicles from the 2011 through 2019 model years because the exterior A-pillar trim retention clips may not be properly secured. This defect can allow the trim piece—the vertical molding on the sides of the windshield—to detach from the vehicle while driving. Ford dealers will inspect the trim and replace any necessary components free of charge. Owners were mailed notification letters starting July 18, 2024.

Risk

A detached trim piece can suddenly fall off the vehicle while it is in motion, creating a significant road hazard for other drivers and increasing the risk of a crash.

What You Should Do

  1. Identify if your vehicle is affected by checking if it is a 2011-2019 Ford Explorer.
  2. Visually inspect the exterior trim pieces on the sides of your windshield (A-pillars) for any signs of looseness or detachment.
  3. Contact a local Ford dealer to schedule a free inspection and repair, where technicians will replace the A-pillar trim as necessary at no cost to you.
  4. If you have questions, contact Ford customer service at 1-866-436-7332 and reference Ford recall number 24S02.
  5. For additional information, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

🔧Free Repair

Inspection and replacement of A-pillar trim

How to: Contact a Ford dealer to have the A-pillar trim inspected and replaced as necessary, free of charge.

Affected Products

Product: 2011-2019 Ford Explorer

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V031000
Status: Active
Manufacturer: Ford Motor Company
Sold By: Ford authorized dealers
Units Affected: 1,889,110 vehicles(5% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: July 18, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 24S02
Agency Last Updated: December 9, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response