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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Tools & Hardware/Generators & Engines

Exmark Recalls Quest ZRT Riding Mowers Due to Loss of Steering Control and Crash Hazard

Agency Publication Date: May 15, 2014
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Summary

Exmark is recalling about 5,300 Quest ZRT mid-mount riding mowers from the 2009 and 2010 model years because the steering assembly can fail. This defect causes the rider to lose control of the mower, posing a serious crash hazard. There have been nine reports of steering incidents, including one back injury. These red and gray mowers were sold at hardware, lawn and garden, and rental equipment stores nationwide between April 2009 and October 2010 for between $4,600 and $6,000.

Risk

The mower's steering assembly can fail during operation, which prevents the rider from being able to steer the vehicle. This loss of control can lead to crashes, which have already resulted in at least one reported back injury.

What You Should Do

  1. Locate the metal identification plate on your mower, which is situated behind the seat on the left-hand side.
  2. Check if your mower matches one of the following model and serial number ranges: QST20BE422 (serial numbers 814303 through 891973), QST22BE482 (serial numbers 803664 through 895485), or QST24BE522 (serial numbers 810131 through 887319).
  3. If your mower is included in this recall, immediately stop using it to avoid the risk of a steering failure or crash.
  4. Contact an authorized Exmark dealer to schedule a free repair. You can find a dealer or get more information by calling Exmark at (800) 667-5296 from 8 a.m. to 5 p.m. CT Monday through Friday.
  5. Visit www.exmark.com and navigate to 'Service and Support' then 'Safety Resources' at the bottom of the page for additional details online.
  6. For further questions or to report additional incidents, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled mowers and contact an Exmark dealer for a free repair.

Contact: Exmark at (800) 667-5296 from 8 a.m. to 5 p.m. CT Monday through Friday or online at www.exmark.com and click on Service and Support, then on Safety Resources at the bottom of the page for more information.

Affected Products

Product: Exmark Quest ZRT Riding Mower (42-inch deck)
Model:
QST20BE422
Lot Numbers:
814303 through 891973
Date Ranges: April 2009 - October 2010
Product: Exmark Quest ZRT Riding Mower (48-inch deck)
Model:
QST22BE482
Lot Numbers:
803664 through 895485
Date Ranges: April 2009 - October 2010
Product: Exmark Quest ZRT Riding Mower (52-inch deck)
Model:
QST24BE522
Lot Numbers:
810131 through 887319
Date Ranges: April 2009 - October 2010

Product Images

Exmark Quest ZRT Riding Mower

Exmark Quest ZRT Riding Mower

Model and serial number located behind the mower seat

Model and serial number located behind the mower seat

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 14184
Status: Active
Sold By: Hardware, lawn and garden, rental equipment stores and others nationwide from April 2009 through October 2010 for between $4,600 and $6,000.
Distributor: Exmark Manufacturing Co. Inc., of Beatrice, Neb.
Manufactured In: United States
Units Affected: About 5,300 in the United States and 40 in Canada (About 2,200 Quest 2009 and 2010 ZRT riding mowers were previously recalled in May 2012 for a different hazard.)
Distributed To: Nationwide
Contact: Exmark at (800) 667-5296 from 8 a.m. to 5 p.m. CT Monday through Friday or online at www.exmark.com and click on Service and Support, then on Safety Resources at the bottom of the page for more information.
Agency Last Updated: January 9, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response