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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Tools & Hardware/Generators & Engines

Excel Industries Recalls Hustler and BigDog Lawn Mowers Due to Fire Hazard

Agency Publication Date: November 1, 2012
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Summary

Excel Industries is recalling about 18,000 Hustler and BigDog brand riding and walk-behind lawn mowers because a fuel tank component can fail. Specifically, the vent valve fitting on the fuel tank may not seal properly, leading to fuel leaks that can cause a fire. The company has received 152 reports of these fittings failing, though no injuries or property damage have been reported yet. Affected mowers were sold at Hustler and BigDog dealers nationwide between September 2010 and May 2012 for prices ranging from $2,900 to $21,000.

Risk

The fuel tank vent valve fitting can fail to seal correctly, causing gasoline to leak from the tank. This leakage poses a significant fire hazard to the operator and any nearby structures or equipment, especially during or after operation when the engine is hot.

What You Should Do

  1. Identify your mower by checking the tag located on the left side of the frame, in the front of the mower's fender, for the brand, model name, and serial number.
  2. Check if your Hustler brand mower (Yellow) is affected: 1500 Riding Greens (10062845-11081604), FasTrak (10121082-11120946), FasTrak Super Duty (10091717-12054999), Sport (10120377-12054999), Super Z (10109017-12054999), TrimStar (11033546-12054999), or X-ONE (10090765-12022041).
  3. Check if your BigDog brand mower (Red) is affected: A Series (11100596-12054999), C Series (11031908-12054999), R Diablo (12020696-12054999), R PowerBar (12020892-12054999), R Series (11021137-12054999), T Series (11050815-12054999), X Series (11039001-12054999), or X Diablo (11090151-12054999).
  4. Immediately stop using any recalled lawn mower.
  5. Contact an authorized Hustler or BigDog dealer to schedule an appointment for a free repair. You can reach Excel Industries at 800-748-8223 from 8 a.m. to 5 p.m. CT Monday through Friday.
  6. Visit www.hustlerturf.com or www.bigdogmowers.com and click on 'Product Recall Information' for additional details.
  7. For further questions, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled lawn mowers and contact a Hustler or BigDog dealer to schedule an appointment for a free repair. Excel is contacting its customers directly.

Contact: Excel Industries; (800) 748-8223, 8 a.m. to 5 p.m. CT Monday to Friday, or websites www.hustlerturf.com and www.bigdogmowers.com and click on Product Recall Information for more information.

Affected Products

Product: Hustler 1500 Riding Greens
Model:
1500 Riding Greens
Lot Numbers:
10062845 through 11081604
Date Ranges: September 2010 - May 2012
Product: Hustler FasTrak Zero Turn
Model:
FasTrak
Lot Numbers:
10121082 through 11120946
Date Ranges: September 2010 - May 2012
Product: Hustler FasTrak Super Duty Zero Turn
Model:
FasTrak Super Duty
Lot Numbers:
10091717 through 12054999
Date Ranges: September 2010 - May 2012
Product: Hustler Sport Zero Turn
Model:
Sport
Lot Numbers:
10120377 through 12054999
Date Ranges: September 2010 - May 2012
Product: Hustler Super Z Zero Turn
Model:
Super Z
Lot Numbers:
10109017 through 12054999
Date Ranges: September 2010 - May 2012
Product: Hustler TrimStar Walk-behind
Model:
TrimStar
Lot Numbers:
11033546 through 12054999
Date Ranges: September 2010 - May 2012
Product: Hustler X-ONE Zero Turn
Model:
X-ONE
Lot Numbers:
10090765 through 12022041
Date Ranges: September 2010 - May 2012
Product: BigDog A Series Zero Turn
Model:
A Series
Lot Numbers:
11100596 through 12054999
Date Ranges: September 2010 - May 2012
Product: BigDog C Series Zero Turn
Model:
C Series
Lot Numbers:
11031908 through 12054999
Date Ranges: September 2010 - May 2012
Product: BigDog R Diablo Zero Turn
Model:
R Diablo
Lot Numbers:
12020696 through 12054999
Date Ranges: September 2010 - May 2012
Product: BigDog R PowerBar Zero Turn
Model:
R PowerBar
Lot Numbers:
12020892 through 12054999
Date Ranges: September 2010 - May 2012
Product: BigDog R Series Zero Turn
Model:
R Series
Lot Numbers:
11021137 through 12054999
Date Ranges: September 2010 - May 2012
Product: BigDog T Series Walk-behind
Model:
T Series
Lot Numbers:
11050815 through 12054999
Date Ranges: September 2010 - May 2012
Product: BigDog X Series Zero Turn
Model:
X Series
Lot Numbers:
11039001 through 12054999
Date Ranges: September 2010 - May 2012
Product: BigDog X Diablo Zero Turn
Model:
X Diablo
Lot Numbers:
11090151 through 12054999
Date Ranges: September 2010 - May 2012

Product Images

Picture of recalled Hustler 1500 Riding Greens lawnmower

Picture of recalled Hustler 1500 Riding Greens lawnmower

Picture of recalled Hustler FasTrak lawnmower

Picture of recalled Hustler FasTrak lawnmower

Picture of recalled Hustler FasTrak SuperDuty lawnmower

Picture of recalled Hustler FasTrak SuperDuty lawnmower

Picture of badges on recalled P1 and T1 TRX suspension trainer devices shwing either raised dots or double lines

Picture of badges on recalled P1 and T1 TRX suspension trainer devices shwing either raised dots or double lines

Picture of recalled Hustler Super Z lawnmower

Picture of recalled Hustler Super Z lawnmower

Picture of recalled Hustler TrimStar lawnmower

Picture of recalled Hustler TrimStar lawnmower

Picture of recalled Hustler X-ONE lawnmower

Picture of recalled Hustler X-ONE lawnmower

Picture of recalled BigDog A Series lawnmower

Picture of recalled BigDog A Series lawnmower

Picture of recalled BigDog C Series lawnmower

Picture of recalled BigDog C Series lawnmower

Picture of recalled BigDog R Diablo lawnmower

Picture of recalled BigDog R Diablo lawnmower

Picture of recalled BigDog R PowerBar lawnmower

Picture of recalled BigDog R PowerBar lawnmower

Picture of recalled BigDog R Series lawnmower

Picture of recalled BigDog R Series lawnmower

Picture of recalled BigDog T Series lawnmower

Picture of recalled BigDog T Series lawnmower

Picture of recalled BigDog X Series lawnmower

Picture of recalled BigDog X Series lawnmower

Picture of recalled BigDog X Diablo lawnmower

Picture of recalled BigDog X Diablo lawnmower

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 13704
Status: Active
Manufacturer: Excel Industries Inc., of Hesston, Kan.
Sold By: Hustler and BigDog dealers nationwide from September 2010 to May 2012 for between $2,900 and $21,000.
Manufactured In: United States
Units Affected: About 18,000
Distributed To: Nationwide
Contact: Excel Industries; (800) 748-8223, 8 a.m. to 5 p.m. CT Monday to Friday, or websites www.hustlerturf.com and www.bigdogmowers.com and click on Product Recall Information for more information.
Agency Last Updated: January 12, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response