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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Tools & Hardware/Generators & Engines

Excel Industries Recalls BigDog and Hustler Mowers due to Risk of Injury (Recall Alert)

Agency Publication Date: March 27, 2014
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Summary

Excel Industries is recalling about 3,700 BigDog and Hustler brand riding mowers sold between August 2013 and January 2014. The seat switch in these mowers can fail to detect when the rider has left the seat, which allows the engine and blades to continue operating unexpectedly. This recall includes the BigDog Diablo and several Hustler models including FastTrak, FastTrakSD, and RaptorSD. Owners should immediately stop using these mowers and contact an authorized dealer for a free repair.

Risk

If the safety switch under the seat fails, the mower will not automatically shut off when the operator gets up. This creates a severe risk of injury from moving parts or the mower moving unexpectedly while no one is at the controls.

What You Should Do

  1. Locate the serial number tag on the left side of the seat platform, just in front of the fender, to see if your mower is affected.
  2. Check your serial number against the recalled ranges: BigDog R Diablo (13082168 to 14012774), Hustler FastTrak (13081106 to 14013675), Hustler FasTrakSD (13081129 to 14013689), and Hustler RaptorSD (13081376 to 14013882).
  3. Stop using any mower that falls within these serial number ranges immediately.
  4. Contact a BigDog or Hustler dealer to schedule an appointment for a free seat switch repair.
  5. For more information, call Excel Industries collect at 316-327-1345 from 8 a.m. to 5 p.m. CT Monday through Friday, or visit www.bigdogmowers.com or www.hustlerturf.com and click 'Product Recall' at the bottom of the page.
  6. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

🔧Free Repair

Consumers should stop using the mower immediately and contact your dealer to schedule an appointment to receive a free seat repair.

Contact: Excel Industries, Inc. collect at (316) 327-1345 between 8 a.m. and 5 p.m. CT Monday through Friday or online at www.bigdogmowers.com and www.hustlerturf.com click Product Recall at the bottom of the home page for more information.

Affected Products

Product: BigDog R Diablo Riding Mower (Red)
Model:
13082168 through 14012774
Date Ranges: August 2013 to January 2014
Product: Hustler FastTrak Riding Mower (Yellow)
Model:
13081106 through 14013675
Date Ranges: August 2013 to January 2014
Product: Hustler FasTrakSD Riding Mower (Yellow)
Model:
13081129 through 14013689
Date Ranges: August 2013 to January 2014
Product: Hustler RaptorSD Riding Mower (Yellow)
Model:
13081376 through 14013882
Date Ranges: August 2013 to January 2014

Product Images

BigDog Diablo

BigDog Diablo

Hustler FastTrak

Hustler FastTrak

Hustler FastTrakSD

Hustler FastTrakSD

Hustler RaptorSD

Hustler RaptorSD

mower seat

mower seat

Seat switch under the seat cushion

Seat switch under the seat cushion

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 14726
Status: Active
Manufacturer: Excel Industries, Inc., Hesston, Kan.
Sold By: BigDog and Hustler dealers nationwide from August 2013 to January 2014 for about $4,600 to $8,050.
Manufactured In: United States
Units Affected: About 3,700
Distributed To: Nationwide
Contact: Excel Industries, Inc. collect at (316) 327-1345 between 8 a.m. and 5 p.m. CT Monday through Friday or online at www.bigdogmowers.com and www.hustlerturf.com click Product Recall at the bottom of the home page for more information.
Agency Last Updated: May 23, 2014

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response