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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Batteries & Chargers

Epson Recalls Power Adapters Sold with Epson Scanners Due to Burn and Fire Hazards

Agency Publication Date: May 1, 2020
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Summary

Epson is recalling approximately 314,000 power adapters sold with various Epson V-series scanners because the adapters can overheat, melt, and catch fire. There have been 15 reports worldwide of these adapters melting or catching fire, causing property damage. The affected adapters are black and were sold with scanner models V30, V33, V37, V300, V330, and V370 at major retailers like Best Buy, Walmart, and Staples between January 2010 and December 2015. Epson will provide a free replacement adapter to affected consumers.

Risk

The internal components of the power adapter can overheat and melt the plastic housing, which creates a significant risk of fire and burn injuries to users. While no injuries have been reported, there are 15 known incidents of the adapters catching fire or melting.

What You Should Do

  1. Check your Epson scanner to see if it is model V30, V33, V37, V300, V330, or V370.
  2. Inspect the label on the black power adapter for the brand name 'EPSON' and the internal part code 'EADP-16CB B'.
  3. If your adapter matches these details, stop using it immediately and unplug it from the electrical outlet.
  4. Contact Epson USA toll-free at 888-367-2656 from 8 a.m. to 4 p.m. PT Monday through Friday, or visit www.epson.com and click 'Support' to register for a free replacement adapter.
  5. Contact the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

📋Replace

Consumers should immediately stop using the recalled adapters and contact Epson to receive a free replacement adapter.

Contact: Epson USA toll-free at 888-367-2656 from 8 a.m. to 4 p.m. PT Monday through Friday or online at www.epson.com and click “Support” for more information.

Affected Products

Product: Power adapters sold with Epson V-series scanners
Model:
A392UC
V30
V33
V37
V300
V330
V370
Lot Numbers:
EADP-16CB B
Date Ranges: January 2010 - December 2015

Product Images

The recalled adapter bears the internal part code "EADP-16CB B"

The recalled adapter bears the internal part code "EADP-16CB B"

The recalled adapter bears the internal part code "EADP-16CB B"

The recalled adapter bears the internal part code "EADP-16CB B"

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 20116
Status: Active
Sold By: Best Buy, Office Depot, Staples, Walmart, and department stores nationwide from January 2010 through December 2015 for between $55 and $80 for the scanner and adapter.
Manufactured In: China (Adapter), Indonesia (Scanner)
Units Affected: About 314,000 (In addition, 25,000 in Canada)
Distributed To: Nationwide
Importer: Epson America Inc., of Long Beach, Calif.
Contact: Epson USA toll-free at 888-367-2656 from 8 a.m. to 4 p.m. PT Monday through Friday or online at www.epson.com and click “Support” for more information.
Agency Last Updated: May 1, 2020

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response