Mazda North American Operations: Engine May Not Restart After Auto Engine Stop

Agency Publication Date: October 31, 2024

Summary

Mazda North American Operations is recalling approximately 38,926 CX-90 vehicles from the 2024 model year. A software issue in these vehicles may prevent the engine from restarting after the 'i-stop' idling stop feature has automatically turned the engine off. Owners are being notified to visit a dealer to have two specific engine control modules reprogrammed at no cost.

Risk

If the engine fails to restart after an automatic stop, the vehicle may become immobilized in traffic, significantly increasing the risk of a rear-end collision or other crash.

What You Should Do

Check your vehicle's identification to confirm if it is a 2024 Mazda CX-90. You can also verify your VIN by visiting www.nhtsa.gov/recalls or calling the Mazda customer service line.
Contact an authorized Mazda dealer to schedule a service appointment for the software update. Mention recall number 7024J.
Follow the official remedy instructions: 'Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge.'
For additional questions or to speak with a representative, contact Mazda customer service at 1-800-222-5500 Option 6.
For further information, you may contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

Free Repair

Software reprogramming of vehicle control modules.

How to: Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge.

Affected Products

Product: 2024 Mazda CX-90

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)

Recall ID: 24V816000

Status: Active

Manufacturer: Mazda North American Operations

Sold By: Authorized Mazda Dealers

Units Affected: 38,926 vehicles(390% estimated defective)

Park Vehicle: No

Park Outside: No

OTA Update: No

Product Type: Vehicle (V)

Recall Classification: Safety Defect

Owner Notification Date: December 19, 2024

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.

Distributed To: Nationwide

Manufacturer Recall #: 7024J

Agency Last Updated: February 12, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response

Summary

What You Should Do

Check your vehicle's identification to confirm if it is a 2024 Mazda CX-90. You can also verify your VIN by visiting www.nhtsa.gov/recalls or calling the Mazda customer service line.

Contact an authorized Mazda dealer to schedule a service appointment for the software update. Mention recall number 7024J.

Follow the official remedy instructions: 'Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge.'

For additional questions or to speak with a representative, contact Mazda customer service at 1-800-222-5500 Option 6.

For further information, you may contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)

Recall ID: 24V816000

Status: Active

Manufacturer: Mazda North American Operations

Sold By: Authorized Mazda Dealers

Units Affected: 38,926 vehicles(390% estimated defective)

Park Vehicle: No

Park Outside: No

OTA Update: No

Product Type: Vehicle (V)

Recall Classification: Safety Defect

Owner Notification Date: December 19, 2024

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.

Distributed To: Nationwide

Manufacturer Recall #: 7024J

Agency Last Updated: February 12, 2025