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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicle Parts & Equipment

AROW Global Corp: MV204 and MV207 Emergency Exit Windows Recalled for Latch Failure

Agency Publication Date: March 8, 2023
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Summary

AROW Global Corp is recalling approximately 1,500 MV204 and MV207 emergency exit windows used in buses. During a crash, the latch on these windows can fail, causing the window to open unexpectedly. AROW will provide a parts kit with a new latch component to owners free of charge.

Risk

If an emergency exit window opens during a crash, it fails to properly retain passengers inside the vehicle, significantly increasing the risk of serious injury.

What You Should Do

  1. Review your vehicle's equipment to identify if it is fitted with AROW Global Corp MV204 or MV207 emergency exit windows.
  2. Contact AROW customer service at 1-715-693-6020 to request a free parts kit containing a new latch component.
  3. If you are a fleet operator or vehicle owner who received a notification letter (mailed around March 27, 2023), follow the instructions provided to schedule the repair.
  4. For additional information or questions regarding this recall, contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Free parts kit with a new latch component.

How to: Contact AROW customer service at 1-715-693-6020 to obtain the repair kit.

Affected Products

Product: MV204 Emergency Exit Window
Part / Model:
MV204
Product: MV207 Emergency Exit Window
Part / Model:
MV207

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23E018000
Status: Active
Manufacturer: AROW Global Corp
Sold By: bus manufacturers; authorized distributors
Units Affected: 1,500 vehicles(1500% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Equipment (E)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: March 27, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Agency Last Updated: May 2, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response