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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

Volvo Bus Corporation: Emergency Exit Label May Detach/FMVSS 217

Agency Publication Date: November 26, 2024
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Summary

Volvo Bus Corporation is recalling five 2025 Volvo 9700 commercial buses because the emergency exit labels may not be properly secured. These labels provide essential identification and operating instructions for emergency exits, but they are at risk of detaching from the vehicle. Prevost will replace these labels free of charge to ensure the vehicles meet federal safety standards.

Risk

If emergency exit labels detach or are missing, passengers may be unable to identify or operate exits during an emergency, causing life-threatening delays and increasing the risk of injury. This defect constitutes a failure to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 217.

What You Should Do

  1. Check if your vehicle is a 2025 Volvo 9700 bus and verify if it is part of the five units affected by recall number 24V893 / SR24-86.
  2. Contact Prevost customer service at 1-866-870-2046 to arrange for the necessary repairs.
  3. Follow the official remedy: Prevost will replace the emergency exit labels, free of charge. Owner letters were mailed December 19, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR24-86.
  4. For additional questions or to check your VIN, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”„Free Replacement

Free replacement of emergency exit labels.

How to: Contact Prevost customer service at 1-866-870-2046 to schedule a free replacement of the labels. Reference Volvo recall number SR24-86.

Affected Products

Product: 2025 Volvo 9700

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V893000
Status: Active
Manufacturer: Volvo Bus Corporation
Sold By: authorized dealers
Units Affected: 5 vehicles(5% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: December 19, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: SR24-86
Agency Last Updated: January 6, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response