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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

TRUE 3D VIEWER SYSTEM Recalled for Incorrect Image Orientation

Agency Publication Date: May 21, 2025
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Summary

Echopixel, Inc. is recalling 9 units of the TRUE 3D VIEWER SYSTEM (Model EP-00001-XX) with software versions 1.0, 1.25, and 1.35. The imaging software may display patient data with an incorrect orientation, which could misrepresent the left, right, top, or bottom sides of the patient. No injuries or incidents have been reported to date. Healthcare providers should contact the manufacturer to address this software orientation issue.

Risk

Incorrect image orientation can lead to inaccurate measurements and errors in clinical judgment. This defect could cause a healthcare professional to misidentify anatomical locations during medical procedures or diagnosis.

What You Should Do

  1. This recall affects the TRUE 3D VIEWER SYSTEM (Model EP-00001-XX) running software versions 1.0, 1.25, or 1.35. Affected units carry UDI-DI code 00851325007003.
  2. Identify your device by checking the serial number on the hardware or within the software system settings. See the Affected Products section below for the full list of affected codes.
  3. Stop using the recalled device for clinical decision-making or patient management until the software orientation issue has been corrected.
  4. Contact Echopixel, Inc. or your equipment distributor to arrange for a software update, repair, or replacement of the system.
  5. Call the FDA: 1-888-463-6332 (1-888-INFO-FDA) for additional assistance or to report any device-related concerns.

Your Remedy Options

๐Ÿ“‹Other Action
How to: Stop using the recalled device. Contact the manufacturer or your distributor to arrange return, replacement, or correction.

Affected Products

Product: TRUE 3D VIEWER SYSTEM
Variants: Software version 1.0, Software version 1.25, Software version 1.35
Model / REF:
EP-00001-XX
Serial Numbers:
C2015-09-0001
C2015-09-0003
D2015-05-0002
C2015-06-0002
D2015-12-0004
C2015-08-0001
D2015-12-0005
C2015-09-0002
D2015-12-0001
C2016-01-0001
D2015-12-0002
C2015-12-0002
D2015-12-0003
D2016-01-0002
UDI:
00851325007003

Quantity 9 systems. Hardware platform includes off-the-shelf stereoscopic display and motion tracking system.

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 96629
Status: Active
Manufacturer: Echopixel, Inc.
Sold By: Echopixel, Inc.
Manufactured In: United States
Units Affected: 9 systems
Distributed To: California, Ohio, New Jersey, Pennsylvania, Massachusetts, Florida

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.