Dupray USA is recalling about 651,145 Neat Steam Cleaners because the boiler can rupture and cause serious injuries. There have been 15 reports of boiler ruptures, resulting in minor burns, bruises, lacerations, a broken wrist, and property damage. The affected portable cleaners are white with a black hose and were sold nationwide at major retailers like Home Depot, Lowe's, and Amazon from April 2018 through December 2025. Consumers should stop using the product immediately and contact Dupray for a free replacement safety boiler cap.
The steam cleaner's boiler can rupture if it is overfilled or corroded and the pressure relief valve fails. This poses a significant risk of steam burns, impact injuries, or lacerations to users and bystanders.
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
Includes accessory set with brushes, tools, Velcro pad, and dust cloths.
Recalled Dupray Neat Steam Cleaner
Recalled Dupray Neat Steam Cleaner accessory set
Recalled and Free Replacement Safety Boiler Cap
The Model Number and Batch/Date Numbers are located on the rating label, which can be found on the bottom of the cleaner
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response