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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Other/Industrial & Commercial

dormakaba Recalls Delayed Egress Locks Due to Risk of Entrapment in an Emergency

Agency Publication Date: August 11, 2021
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Summary

dormakaba has recalled approximately 2,400 Delayed Egress Locks, specifically model DE8310. These locks, sold between October 2019 and March 2021, are used on perimeter and fire doors to delay unauthorized exits while ensuring safety during emergencies. They were recalled because the firmware can malfunction, causing the lock to fail to open and potentially trapping people inside a building during a fire or other crisis.

Risk

The lockset's firmware can fail to release the door after the 15 or 30-second delay, posing a serious entrapment hazard during emergencies. While no injuries have been reported, dormakaba has received 56 reports of these locks failing to operate as intended.

What You Should Do

  1. Identify if your facility is using the recalled locks by checking for model number DE8310, which is located on the inside of the wiring cavity cover plate.
  2. Facilities using the recalled locks should contact the firm for instructions on receiving a free repair of the firmware by a technician.
  3. Contact dormakaba at 800-265-6630 from 8 a.m. to 5 p.m. ET Monday through Friday, email at DE8310.Recall@dormakaba.com, or visit dormakaba.us and search for 'recall' or 'DE8310' for more information.
  4. For additional questions or to report a safety concern, contact the CPSC Hotline at 800-638-2772 or visit www.cpsc.gov.

Your Remedy Options

🔧Free Repair

Facilities using the recalled locks should contact the firm for instructions on receiving a free repair of the firmware by a technician.

Contact: dormakaba at 800-265-6630 from 8 a.m. to 5 p.m. ET Monday through Friday, email at DE8310.Recall@dormakaba.com or online at dormakaba.us and search for "recall" or "DE8310" for more information or here.

Affected Products

Product: dormakaba Delayed Egress Locks
Model:
DE8310
Date Ranges: October 2019 - March 2021

Product Images

Recalled dormakaba Delayed Egress Locks

Recalled dormakaba Delayed Egress Locks

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 21177
Status: Active
Manufacturer: Shanghai One Top Corporation, of Shanghai, China
Sold By: Installed by contractors nationwide from October 2019 through March 2021 for between $1,200 and $1,400.
Manufactured In: China
Units Affected: About 2,400
Distributed To: Nationwide
Importer: dormakaba USA Inc., of Indianapolis, Ind.
Contact: dormakaba at 800-265-6630 from 8 a.m. to 5 p.m. ET Monday through Friday, email at DE8310.Recall@dormakaba.com or online at dormakaba.us and search for "recall" or "DE8310" for more information or here.
Agency Last Updated: August 11, 2021

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response