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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Tesla, Inc.: Model S and Model X Recalled for Cabin Doors Unlocking During Crashes

Agency Publication Date: December 19, 2023
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Summary

Tesla is recalling 120,423 of its 2021-2023 Model S and Model X vehicles because the cabin doors can become unlocked during a side-impact crash. This defect means the vehicles fail to meet federal safety standards for side-impact protection. Tesla has released a free over-the-air (OTA) software update to fix the issue, and owners were notified by mail in February 2024.

Risk

If the doors unlock during a crash, they may unlatch and open unexpectedly. This significantly increases the risk that an occupant could be injured or ejected from the vehicle during a collision.

What You Should Do

  1. Check your vehicle's touchscreen to see if a software update is available; this recall is being resolved through a free over-the-air (OTA) software update.
  2. If you have questions regarding the update, contact Tesla customer service at 1-877-798-3752 and reference recall number SB-23-00-009.
  3. For additional information, you can contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Over-the-air (OTA) software update

How to: Tesla has released a free software update that can be installed remotely; owners do not need to visit a service center if the update is successfully installed.

Affected Products

Product: 2021-2023 Tesla Model S
Product: 2021-2023 Tesla Model X

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V862000
Status: Active
Manufacturer: Tesla, Inc.
Sold By: Tesla authorized dealers
Units Affected: 120,423 vehicles(120423% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: Yes โ€” fix may be delivered as an over-the-air software update
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: February 17, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: SB-23-00-009
Agency Last Updated: May 18, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response