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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Mercedes-Benz USA, LLC: Disabled Emergency Call System

Agency Publication Date: October 25, 2024
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Summary

Mercedes-Benz USA, LLC is recalling 21 model year 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The vehicle's emergency call system may fail to place automatic or manual calls or provide accurate vehicle location information. Dealers will update the communication module software free of charge to resolve this defect.

Risk

A malfunctioning emergency call system can prevent occupants from reaching emergency services or prevent responders from locating the vehicle, potentially delaying critical medical care and increasing the risk of injury.

What You Should Do

  1. Contact your local authorized Mercedes-Benz dealer to schedule an appointment for the free software update.
  2. Have your Vehicle Identification Number (VIN) ready when contacting the dealer to verify if your specific vehicle is included in this recall.
  3. For further assistance or to verify your vehicle's status, contact Mercedes-Benz customer service at 1-800-367-6372 and reference recall number 2024110002.
  4. If you have additional questions, contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Dealers will update the communication module software, free of charge.

How to: Contact an authorized Mercedes-Benz dealer to perform the software update. Owner notification letters were mailed December 6, 2024. For questions, contact MBUSA customer service at 1-800-367-6372, referencing recall number 2024110002.

Affected Products

Product: 2021 Mercedes-Benz Maybach S 580 4MATIC
Product: 2021 Mercedes-Benz S 500 4MATIC
Product: 2021 Mercedes-Benz S 580 4MATIC

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V807000
Status: Active
Manufacturer: Mercedes-Benz USA, LLC
Sold By: authorized dealers
Units Affected: 21 vehicles(21% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: December 6, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 2024110002
Agency Last Updated: December 6, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response