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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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High RiskCPSC
Outdoor & Sports/Bicycles & Scooters

Hover-1 Helix Hoverboards Recalled for Fire Hazard

Agency Publication Date: December 21, 2023
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Summary

DGL Group is recalling about 25,000 Hover-1 Helix hoverboards because their lithium-ion batteries can overheat, creating a risk of fire. There have been three reports of fires linked to these hoverboards, which caused approximately $25,000 in property damage and five reports of smoke inhalation symptoms including headaches, nausea, and coughing. The affected boards were sold in camouflage and galaxy patterns on Walmart.com and Amazon.com between September 2020 and December 2021. Consumers should stop using these products immediately and contact Hover-1 for a free replacement.

Risk

The lithium-ion battery inside the hoverboard can overheat during use or charging, which can lead to fires. This has resulted in several reported incidents of fire, smoke inhalation injuries, and significant property damage.

What You Should Do

  1. This recall affects Hover-1 Helix hoverboards sold in camouflage and galaxy colors between September 2020 and December 2021.
  2. Check the bottom of your hoverboard for two separate labels to confirm the product: one should show the model name 'Hover-1 Helix' and the other will display a serial number consisting of a six-code sequence.
  3. Identify your serial number's fifth code; if it is 15914, 19203, or 19988, your hoverboard is included in this recall.
  4. Stop using the recalled hoverboard immediately and do not attempt to charge it.
  5. Contact DGL (Hover-1) toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at www.hover-1.com (click on 'Important Recall Information') to receive instructions for a free replacement hoverboard.
  6. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

๐Ÿ“‹Replace

Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.

Contact: DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.

Affected Products

Product: Hover-1 Helix Hoverboards
Variants: Camouflage, Galaxy
Model:
H1-HELX
Serial Numbers:
15914
19203
19988
Date Ranges: Sold September 2020 through December 2021

The serial number is recalled if the fifth code in the six-code sequence on the bottom label is 15914, 19203, or 19988.

Product Images

Recalled Hover-1 Helix hoverboard in Camouflage

Recalled Hover-1 Helix hoverboard in Camouflage

Recalled Hover-1 Helix hoverboard in Galaxy

Recalled Hover-1 Helix hoverboard in Galaxy

Hover-1 Helix label on the bottom of the hoverboard

Hover-1 Helix label on the bottom of the hoverboard

Hover-1 Helix serial number label on the bottom of the hoverboard

Hover-1 Helix serial number label on the bottom of the hoverboard

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 24065
Status: Active
Sold By: walmart.com; amazon.com
Manufactured In: China
Units Affected: About 25,000
Distributed To: Nationwide
Importer: DGL Group Ltd., of Edison, New Jersey
Contact: DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.
Agency Last Updated: December 21, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response