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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Monitoring Devices

Dexcom G6 Glucose Receivers Recalled for Delayed Alarms and Reading Errors

Agency Publication Date: February 20, 2025
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Summary

Dexcom, Inc. has recalled several models of the Dexcom G6 Continuous Glucose Monitoring System touchscreen receivers. A software error can cause high or low glucose alarms to be delayed or missed entirely, which may cause the device to stay one alert behind until it is reset. Additionally, individual glucose readings may be delayed by five minutes after an error occurs.

Risk

This defect could cause users to miss critical warnings about dangerously high or low blood sugar levels, potentially leading to untreated hypoglycemia or hyperglycemia. No injuries or incidents have been reported to date.

What You Should Do

  1. The recalled products are Dexcom G6 Continuous Glucose Monitoring System touchscreen receivers with model references STK-OM-001, STR-OM-001, STR-OR-001, STK-OR-001, and STK-OE-001.
  2. Check the back of your glucose receiver or the product packaging for model references (REF) STK-OM-001, STR-OM-001, STR-OR-001, STK-OR-001, or STK-OE-001. See the Affected Products section below for the full list of affected codes.
  3. Stop using the recalled receiver and use an alternative method for glucose monitoring as directed by your healthcare professional.
  4. Return the product to the place of purchase for a refund or replacement, throw it away, or contact Dexcom, Inc. or your medical distributor for instructions on how to receive a replacement or corrective update.
  5. If you have health concerns or have experienced symptoms of high or low blood sugar while using the device, contact your healthcare provider immediately.
  6. Call the FDA at 1-888-463-6332 (1-888-INFO-FDA) with any additional questions regarding this recall.

Your Remedy Options

You have 2 options:

๐Ÿ’ฐOption 1: Full Refund
How to: Contact your healthcare provider, or return the product to the place of purchase for a refund or replacement
๐Ÿ—‘๏ธOption 2: Dispose of Product
How to: Stop using and throw the product away.

Affected Products

Product: Dexcom G6 Continuous Glucose Monitoring System
Model / REF:
STK-OM-001
STR-OM-001
STR-OR-001
UDI:
00386270000583

Recall number: Z-1202-2025

Product: Dexcom G6 Continuous Glucose Monitoring System
Model / REF:
STK-OR-001
UDI:
00386270000590

Recall number: Z-1203-2025

Product: Dexcom G6 Continuous Glucose Monitoring System
Model / REF:
STK-OE-001
UDI:
00386270001900

Recall number: Z-1204-2025

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 96091
Status: Active
Manufacturer: Dexcom, Inc.
Sold By: Authorized Medical Distributors; Specialty Pharmacies
Manufactured In: United States
Distributed To: Ohio, Texas, Pennsylvania, Minnesota, South Carolina, New Hampshire, Florida, California, New Jersey, Puerto Rico, Georgia

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.