This recall involves select Custom Elevator residential elevators featuring either hydraulic drives (HYD) or winding drum drives (WD) sold between 2003 and August 2022. These elevators, used in consumers' homes, can have a dangerous gap between the exterior landing door and the interior car door or gate. If a child becomes trapped in this space and the elevator is called to another floor, they can suffer serious injuries or death. One death of a 7-year-old child has been reported in connection with this hazard.
A hazardous gap between the hoistway door and the interior elevator door allows young children to become entrapped. This creates a risk of the child being crushed or pinned when the elevator moves, which has already resulted in one reported fatality.
Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
The brand name is located on the controllers and hydraulic power unit.
Residential Elevator with Space Between the Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door. A young child can become entrapped if there is a hazardous gap between the doors.
Scenario depicting a child trapped between an exterior landing (hoistway) door and an interior elevator car door due to a hazardous gap. The exterior door locks the young child in the hazardous space between the doors when the elevator is called to another floor, putting the child at risk of being crushed or pinned and suffering serious injuries or death.
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response