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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Personal Electronics

Canon Recalls to Repair PowerShot SX50 HS Digital Cameras

Agency Publication Date: March 6, 2014
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Summary

Canon is recalling about 14,000 PowerShot SX50 HS digital cameras because a chemical used in the rubber viewfinder can cause skin or eye irritation. This black compact camera was sold at retailers like Best Buy and Amazon from October 2013 through January 2014. Canon has received three reports of issues, including itching and eye redness. Consumers should stop using the affected cameras and contact Canon for a free repair.

Risk

A chemical in the rubber part of the camera viewfinder can cause an allergic reaction, itching, or eye redness and pain upon contact with the user's skin or eyes.

What You Should Do

  1. Check your camera's model name and serial number to see if it is affected. The words 'PowerShot SX50 HS' are printed on the top of the camera.
  2. Locate the serial number on the side or bottom of the camera housing. The recall affects cameras with serial numbers beginning with '69', '70', or '71' that also have '1' as the sixth digit (e.g., XX1XXXXX).
  3. If your camera is part of the recall, immediately stop using it and contact Canon to arrange for a free repair.
  4. Contact the Canon Customer Support Center toll-free at (855) 226-3277 between 10 a.m. and 10 p.m. ET Monday through Friday, or visit www.usa.canon.com and click on 'Recalled for Repair' for more information.
  5. Call the CPSC Hotline at 800-638-2772 for additional questions.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled cameras and contact Canon to arrange a free repair.

Contact: Canon Customer Support Center toll-free at (855) 226-3277 between 10 a.m. and 10 p.m. ET Monday through Friday or online at www.usa.canon.com and click on Recalled for Repair for more information.

Affected Products

Product: Canon PowerShot SX50 HS Digital Camera
Model:
PC1817
Lot Numbers:
Serial numbers starting with 69 and sixth digit is 1
Serial numbers starting with 70 and sixth digit is 1
Serial numbers starting with 71 and sixth digit is 1
Date Ranges: Sold between October 2013 and January 2014

Product Images

Canon PowerShot SX50 HS Digital Camera

Canon PowerShot SX50 HS Digital Camera

Side view of serial number plate on the Canon PowerShot SX50 HS Digital Camera

Side view of serial number plate on the Canon PowerShot SX50 HS Digital Camera

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 14128
Status: Active
Manufacturer: Miyazaki Daishin Canon Inc., of Miyazaki, Japan; Nagasaki Canon Inc., of Nagasaki, Japan
Sold By: Camera and mass merchandise retailers nationwide including OfficeMax, Sam's Club, Staples, Target and Walmart and on various websites including Amazon.com, Best Buy.com and BHPhotoVideo.com from October 2013 through January 2014 for about $430.
Manufactured In: Japan
Units Affected: About 14,000
Distributed To: Nationwide
Importer: Canon U.S.A. Inc., of Melville, New York
Contact: Canon Customer Support Center toll-free at (855) 226-3277 between 10 a.m. and 10 p.m. ET Monday through Friday or online at www.usa.canon.com and click on Recalled for Repair for more information.
Agency Last Updated: January 8, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response