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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

Canon Cartesion Prime PET-CT Systems Recalled for Software Processing Failure

Agency Publication Date: November 1, 2024
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Summary

Canon Medical System, USA, INC. is recalling 27 Cartesion Prime Digital PET-CT imaging systems (Model PCD-1000A) due to a software defect that can cause the image reconstruction process to fail. If the system is performing reconstruction for one patient while a new scan is started for another patient, the software may hang, potentially causing the loss of diagnostic data. Approximately 27 units are affected, and while no injuries have been reported, this failure may require patients to undergo repeat PET/CT examinations. Healthcare facilities should contact Canon Medical System to arrange for necessary software corrections.

Risk

The software failure can cause the imaging system to stop working during data processing, which may lead to the loss of medical images. This necessitates repeat scanning procedures, exposing patients to additional, unnecessary radiation.

What You Should Do

  1. This recall affects Canon Cartesion Prime Digital PET-CT systems, models PCD-1000A/3D.004 and PCD-1000A/3D, equipped with software versions V10.8 SP0013 or V10.15 SP0006.
  2. Check your device label and system settings to determine if your unit has an affected serial number. See the Affected Products section below for the full list of affected codes.
  3. Stop using the recalled product. Contact Canon Medical System, USA, INC. or your authorized distributor to arrange for a software correction or to receive further technical instructions.
  4. Call the FDA Consumer Complaint hotline at 1-888-463-6332 for additional questions regarding this medical device recall.

Your Remedy Options

๐Ÿ“‹Other Action
How to: Stop using the recalled product. Contact the manufacturer or your distributor to arrange return, replacement, or correction.

Affected Products

Product: Cartesion Prime Digital PET-CT (Model PCD-1000A/3D.004, PCD-1000A/3D)
Variants: Software version V10.8 SP0013, Software version V10.15 SP0006
Model / REF:
PCD-1000A/3D.004
PCD-1000A/3D
Serial Numbers:
3DA1982001
3DA2072002
3DA2072003
3DA20X2004
3DA20Y2005
3DA2112006
3DA2132007
3DA2162008
3DA2192009
3DA2242010
3DA2252011
3DA2262012
3DA2272013
3DA2272014
3DA2282015
3DA2292016
3DA22Y2017
3DA22Z2018
3DA2322019
3DA2322020
3DA2332021
3DA2332022
3DA2342023
3DA2352024
3DA2352025
3DB2362026
3DB2422029
UDI:
04987670103810

Total quantity affected: 27 units.

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 95471
Status: Active
Manufacturer: Canon Medical System, USA, INC.
Sold By: Authorized Medical Device Distributors; Direct Sales to Healthcare Facilities
Manufactured In: United States
Units Affected: 27
Distributed To: Nevada, Arkansas, Minnesota, Iowa, Illinois, North Carolina, Louisiana, Kansas, Mississippi, California, Alabama, Maryland, Colorado, Indiana, Tennessee, Arizona, Wisconsin, Virginia

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.