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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Bicycles & Scooters

Cannondale Tesoro Neo X Speed E-Bikes Recalled for Brake Configuration Hazard

Agency Publication Date: March 30, 2023
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Summary

Cannondale is recalling about 75 Tesoro Neo X Speed electric bicycles (e-bikes) sold in September 2022. The hand brakes on these gray e-bikes are configured according to European standards, which is reversed from the U.S. safety standard. This incorrect setup can lead to rider confusion and poses fall and injury hazards, though no incidents have been reported. Cannondale is offering a free repair to fix the brake configuration.

Risk

The hand brakes are reversed from the standard U.S. configuration, which can cause the rider to apply the wrong brake unexpectedly, leading to a loss of control or a fall.

What You Should Do

  1. This recall involves Cannondale Tesoro Neo X Speed electric bicycles (e-bikes) in sizes small, medium, large, and extra-large.
  2. Identify the affected bikes by looking for the "Cannondale" brand name printed on the sides of the gray frame's top tube and on the sides of the seat. The bikes are also equipped with a horn, mirror, headlights, and brake lights.
  3. Immediately stop using the recalled bicycles.
  4. Contact Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email ridersupport@cannondale.com, or visit www.cannondale.com and click on "Recalls & Notices" at the bottom of the page to receive instructions for a free repair.
  5. Call the CPSC Hotline at 800-638-2772 for additional questions regarding this recall.

Your Remedy Options

๐Ÿ”งFree Repair

Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.

Contact: Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information.

Affected Products

Product: Cannondale Tesoro Neo X Speed Electric Bicycle
Variants: Gray, Small, Medium, Large, Extra-Large
Date Ranges: Sold in September 2022

Equipped with an electric assist motor, horn, mirror, headlights, and brake lights.

Product Images

Recalled Cannondale Tesoro Neo X Speed Electric Bicycles

Recalled Cannondale Tesoro Neo X Speed Electric Bicycles

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 23169
Status: Active
Sold By: Authorized Cannondale dealers
Manufactured In: Taiwan
Units Affected: About 75
Distributed To: Nationwide
Importer: Cycling Sports Group Inc., of Wilton, Connecticut
Contact: Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information.
Agency Last Updated: March 30, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response