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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Baby & Nursery/Strollers & Carriers

Bugaboo Dragonfly Seat Strollers Recalled for Fall and Injury Hazard

Agency Publication Date: December 7, 2023
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Summary

Bugaboo is recalling about 1,000 Dragonfly Seat Strollers because the backrest can unexpectedly move downward when in "parent-facing" mode. This creates a negative recline that could cause an unrestrained infant to tumble from the seat. The recall affects strollers and seats sold between May 2023 and June 2023. Bugaboo has received eight reports of the backrest moving during use, including one in the United States and seven in South Korea. Consumers should immediately stop using the recalled seats and contact Bugaboo for a free replacement seat.

Risk

When the seat is in the parent-facing position, the backrest can slip downward into a negative recline. This defect can cause an infant who is not fully restrained to fall out of the stroller seat, posing a risk of injury.

What You Should Do

  1. The recalled products are Bugaboo Dragonfly Seat Strollers and individual seats sold in black, gray, or forest green.
  2. Identify your unit by checking the serial number label located on the underside of the seat and on the underside of the stroller chassis. Affected units have serial numbers beginning with S46012302, S46012303, S46012307, S460123010, S460123013, S460123015, or S46012320. See the Affected Products section below for the full list of affected codes.
  3. Immediately stop using the recalled stroller seat.
  4. Contact Bugaboo at 800-460-2922 Monday through Thursday from 7 a.m. to 4 p.m. PT, Friday from 7 a.m. to 1 p.m. PT, or email service.us@bugaboo.com to receive a free replacement stroller seat.
  5. You can also check your serial number and register for a replacement online at https://service.bugaboo.com/s/dragonfly-seat-replacement.
  6. Call the CPSC Hotline at 800-638-2772 for additional information regarding this recall.

Your Remedy Options

๐Ÿ”งFree Repair

Consumers should immediately stop using the recalled seats and contact Bugaboo for a free replacement stroller seat. Bugaboo is contacting all known retailers and purchasers directly.

Contact: Bugaboo at 800-460-2922 Monday through Thursday from 7 a.m. to 4 p.m. PT, Friday from 7 a.m. to 1 p.m. PT or email at service.us@bugaboo.com or online at www.bugaboo.com and click "Recalls" at the bottom or top of the page or www.bugaboo.com/us-en/productrecalls for more information.

Affected Products

Product: Bugaboo Dragonfly Seat Strollers
Variants: Black, Gray, Forest Green
Serial Numbers:
S46012302xxxxxx
S46012303xxxxxx
S46012307xxxxxx
S460123010xxxxx
S460123013xxxxx
S460123015xxxxx
S46012320xxxxxx
Date Ranges: Sold May 2023 through June 2023

The seat measures approximately 11.8 inches wide and 22.8 inches long. Serial numbers are located on labels on the underside of the seat and the underside of the chassis.

Product Images

Recalled Dragonfly Seat Stroller

Recalled Dragonfly Seat Stroller

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 24730
Status: Active
Sold By: Children's specialty stores; bugaboo.com
Manufactured In: China
Units Affected: About 1,000 (In addition, about 200 were sold in Canada)
Distributed To: Nationwide
Importer: Bugaboo North America Inc., of New York
Contact: Bugaboo at 800-460-2922 Monday through Thursday from 7 a.m. to 4 p.m. PT, Friday from 7 a.m. to 1 p.m. PT or email at service.us@bugaboo.com or online at www.bugaboo.com and click "Recalls" at the bottom or top of the page or www.bugaboo.com/us-en/productrecalls for more information.
Agency Last Updated: December 7, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response