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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Mercedes-Benz USA, LLC: 2024 GLE 450e Plug-in Hybrid Recalled for Braking Software Error

Agency Publication Date: December 1, 2023
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Summary

Mercedes-Benz USA is recalling 2,797 of its 2024 GLE 450e Plug-in Hybrid (PHEV) vehicles due to a software glitch in the electronic stability program (ESP). This error can cause the vehicle to require significantly more physical force on the brake pedal than usual to come to a stop, which may result in an unexpectedly long stopping distance. Mercedes-Benz dealers will provide a free software update to the ESP control unit to resolve the issue.

Risk

The software error can lead to an extended stopping distance, which significantly increases the risk of a crash because the driver may not be able to stop the vehicle in time to avoid an obstacle or another car.

What You Should Do

  1. Identify if your vehicle is affected by checking if it is a 2024 Mercedes-Benz GLE 450e Plug-in Hybrid (PHEV).
  2. Contact your local authorized Mercedes-Benz dealer to schedule a free appointment to have the electronic stability program (ESP) control unit software updated.
  3. If you have questions, contact Mercedes-Benz USA (MBUSA) customer service at 1-800-367-6372.
  4. For additional information, you can contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Free software update for the ESP control unit.

How to: Contact a Mercedes-Benz dealer to have the electronic stability program (ESP) control unit software updated at no cost.

Affected Products

Product: 2024 Mercedes-Benz GLE 450e Plug-in Hybrid (PHEV)

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V807000
Status: Active
Manufacturer: Mercedes-Benz USA, LLC
Sold By: authorized Mercedes-Benz dealers
Units Affected: 2,797 vehicles(2797% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: February 29, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Agency Last Updated: March 1, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response