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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Trucks & SUVs

Kia America, Inc: Blank Instrument Panel Screen/FMVSS 101

Agency Publication Date: October 10, 2024
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Summary

Kia America, Inc. is recalling 14,163 of its 2024-2025 EV9 vehicles due to a software error that can cause the instrument panel screen to go blank. When this happens, drivers lose access to critical safety information like the speedometer and warning lights, which can increase the risk of a crash. To fix this, Kia is providing a free software update for the instrument cluster either through a dealership visit or an over-the-air (OTA) wireless update.

Risk

A blank instrument cluster prevents the driver from seeing their current speed or identifying active safety warnings, which significantly reduces situational awareness and increases the likelihood of an accident.

What You Should Do

  1. Check if your vehicle is affected by looking for your Vehicle Identification Number (VIN) and contacting Kia Customer Service at 1-800-333-4542 (refer to recall number SC326).
  2. Check your vehicle's infotainment system settings to see if an over-the-air (OTA) software update is available and follow the prompts to install it for free.
  3. If your vehicle is not eligible for an OTA update or you prefer in-person service, contact an authorized Kia dealer to schedule a free software update for the instrument cluster.
  4. If you have additional questions or concerns, you can contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Software update for the instrument cluster.

How to: The update can be performed by an authorized dealer or via an over-the-air (OTA) update, free of charge.

Affected Products

Product: 2024-2025 Kia EV9

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V757000
Status: Active
Manufacturer: Kia America, Inc.
Sold By: authorized Kia dealers
Units Affected: 14,163 vehicles(14163% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: Yes โ€” fix may be delivered as an over-the-air software update
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: October 25, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: SC326
Agency Last Updated: May 18, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response