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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

General Motors, LLC: 2024 Buick and Chevrolet Vehicles Recalled for Blank Instrument Panels

Agency Publication Date: November 6, 2023
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Summary

General Motors is recalling 60,154 of its 2024 Buick Encore GX, 2024 Buick Envista, and 2024 Chevrolet Trax vehicles. A software error in the Virtual Cockpit Unit Module (VCU) can cause the instrument panel to intermittently go blank when starting the car or while driving. This defect means drivers may lose access to critical safety information, such as vehicle speed and warning lights. Owners will receive a free software update to fix the issue, which can be performed at a dealership or via an over-the-air update.

Risk

A blank instrument panel prevents the driver from seeing their speed or important safety warning lights, which significantly increases the risk of a crash while the vehicle is in motion.

What You Should Do

  1. Confirm your vehicle is part of the recall: This affects specific 2024 Buick Encore GX, 2024 Buick Envista, and 2024 Chevrolet Trax models.
  2. Check your vehicle's infotainment system for a notification regarding an over-the-air (OTA) software update for the Virtual Cockpit Unit Module (VCU). If available, you may accept and install the update remotely.
  3. If you prefer or cannot perform the remote update, contact a local Buick or Chevrolet dealer to schedule a free software update appointment.
  4. Contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020 if you have questions, referencing GM recall number A232424320.
  5. For additional information, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Virtual Cockpit Unit Module (VCU) software update

How to: The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge.

Affected Products

Product: 2024 Buick Encore GX
Product: 2024 Buick Envista
Product: 2024 Chevrolet Trax

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V744000
Status: Active
Manufacturer: General Motors, LLC
Sold By: authorized dealers
Units Affected: 60,154 vehicles(601% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: Yes โ€” fix may be delivered as an over-the-air software update
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: December 4, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: A232424320
Agency Last Updated: May 18, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response