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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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High RiskNHTSA
Vehicles/Commercial Vehicles

Motor Coach Industries: Battery Damage from Over-Current Condition

Agency Publication Date: August 20, 2024
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Summary

Motor Coach Industries (MCI) is recalling 24 of its 2021 D45CRTeLE motor coach vehicles. An error in the battery module software can cause an over-current condition while the batteries are charging, which can lead to permanent damage to the battery cells. To address this safety risk, MCI will replace the affected batteries in all 24 vehicles free of charge.

Risk

The software error can cause battery cells to short circuit after being damaged by excessive electrical current. This short-circuiting significantly increases the risk of a vehicle fire.

What You Should Do

  1. Identify if your vehicle is affected by checking for the model year 2021 Motor Coach Industries (MCI) D45CRTeLE.
  2. Contact MCI customer service at 1-800-241-2947 to arrange for a free replacement of the vehicle's batteries.
  3. Refer to the manufacturer recall number R23-14 when speaking with customer service or your authorized dealer.
  4. For additional information or questions, contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”„Free Replacement

Free battery replacement

How to: MCI will replace the affected batteries at no cost to the owner. Owners should contact MCI customer service at 1-800-241-2947.

Affected Products

Product: 2021 Motor Coach Industries D45CRTeLE

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V625000
Status: Active
Manufacturer: Motor Coach Industries
Sold By: authorized dealers
Units Affected: 24 vehicles(24% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: September 6, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: R23-14
Agency Last Updated: February 13, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response