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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicle Parts & Equipment/Suspension & Steering

Tenneco Automotive: Ball Joint Separation May Cause Crash

Agency Publication Date: September 25, 2024
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Summary

Tenneco Automotive (DRiV) is recalling approximately 23,489 aftermarket ball joints sold under the MOOG and NAPA brands for 2013-2019 Ford Escape vehicles. These ball joints can fail because the mounting flange and socket may separate while the vehicle is in motion. If this separation occurs, the driver can lose control of the steering, which significantly increases the risk of a crash. Dealers will replace these defective ball joints with new ones free of charge.

Risk

The ball joint can physically break apart between the mounting flange and the socket, leading to an immediate loss of steering control and a high risk of a vehicle collision.

What You Should Do

  1. Check your vehicle's service records to see if you had aftermarket ball joints installed on a 2013-2019 Ford Escape. Look for MOOG part numbers K500346 or K500347, or NAPA part numbers 2601878 or 2601879.
  2. If you have these parts installed, contact DRiV customer service at 1-877-489-6659 or email Recall.Support@driv.com to arrange for a free replacement of the ball joints.
  3. If you are unsure if your vehicle is affected, you may also contact your local dealer to have the ball joints inspected.
  4. For additional information or questions, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”„Free Replacement

Free replacement of aftermarket ball joints

How to: Dealers will replace the ball joints free of charge. Owners should contact DRiV customer service at 1-877-489-6659 or Recall.Support@driv.com.

Affected Products

Product: MOOG Aftermarket Ball Joint for 2013-2019 Ford Escape
Part / Model:
K500346
K500347
Product: NAPA Aftermarket Ball Joint for 2013-2019 Ford Escape
Part / Model:
2601878
2601879

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24E079000
Status: Active
Manufacturer: Tenneco Automotive
Sold By: NAPA Auto Parts; authorized aftermarket parts dealers
Units Affected: 23,489 vehicles(235% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Equipment (E)
Recall Classification: Safety Defect
Owner Notification Date: October 28, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Agency Last Updated: November 4, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response