ASUS is recalling approximately 10,000 ROG Maximus Z690 Hero computer motherboards because a capacitor was installed in a reversed position. This defect can cause the motherboard to short circuit, overheat, or melt, posing a risk of fire and burns to users. ASUS has received 10 reports of these motherboards overheating and melting, though no injuries have been reported. Consumers should stop using the product immediately and contact ASUS for a free replacement, including shipping.
A manufacturing defect in the motherboard's capacitor leads to short circuits and extreme overheating. This can cause the components to melt and potentially catch fire, which has already been reported in 10 instances.
Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping.
Serial numbers MA, MB, and MC indicate the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label.
Recalled 2021 ASUS ROG Maximus Z690 Hero Motherboard
Recalled 2021 ASUS ROG Maximus Z690 Hero Motherboard
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response